topic Re: Change number after 1 month in Get Support

Change number after 1 month

Rose25 — Wed, 05 Jan 2022 17:38:23 GMT

Hi, I would like to know whether it's possible to change my number after using it for a month? I would like to change it to an older number that I was having.

Re: Change number after 1 month

Jb456 — Sat, 01 Aug 2020 23:50:37 GMT

Public mobile allows one number change per 30 days. To do so log into your account.

You can't get an old number back however.

Orange arrow on picture below

Re: Change number after 1 month

gblackma — Sat, 01 Aug 2020 23:53:55 GMT

@Rose25 are you asking if you can transfer/ port a number from another provider or are you enquiring about changing you number to a new number? If the former, once the number is active and moderator help is required. Latter, once every 30 day cycle from within your self service account. Welcome to the community. Stay safe.

Re: Change number after 1 month

Jb456 — Sat, 01 Aug 2020 23:58:05 GMT

To go with my 1st post above. You could always try calling your old number and see if anyone answers or if it's not in service. If it's not in service you would have to contact the provider that originally had the number. (Example you got number when signing up with Fido. Then it's their number)

You'd likely have to open an account with them for a month to get that number back. Then port it to your Public Mobile account.

Edit : or as @gblackma asked. Are you wanting to port a number over from another provider??

@gblackma nice one. That didn't cross my mind based on reading the question.

Re: Change number after 1 month

Rose25 — Sun, 02 Aug 2020 00:00:18 GMT

I had wanted to change my new umber to the one that I got from my previous connection

Re: Change number after 1 month

gblackma — Sun, 02 Aug 2020 00:02:26 GMT

@Rose25 who was your previous connection? And is the number still active? Thanks.

Re: Change number after 1 month

gpixel — Sun, 02 Aug 2020 00:05:49 GMT

@Rose25 you can contact customer support here to port your number over. just like everyone said though, if the previous number is inactive. this method won't work.. unless your previous provider was Telus or koodo

type "port request"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Change number after 1 month

Jb456 — Sun, 02 Aug 2020 00:11:40 GMT

Guess I read that question wrong 🙄

Way 2 go team @gblackma @gpixel for covering me 👊😆