topic Re: Calling not working in Get Support

Calling not working

JenL — Wed, 05 Jan 2022 17:38:06 GMT

I can make calls and texts but I cannot get calls or texts. Please help me anyone!?

Re: Calling not working

gblackma — Sat, 01 Aug 2020 17:53:37 GMT

@JenL what's the make and model of your phone? Try a network reset and restart your phone if it doesn't automatically do so. Stay safe.

Re: Calling not working

RossN — Sat, 01 Aug 2020 18:03:08 GMT

@JenL wrote:
I can make calls and texts but I cannot get calls or texts. Please help me anyone!?

@JenL hello try airplane mode for 5 minutes than reboot your phone also take your sim out and reinstall

Re: Calling not working

JenL — Sat, 01 Aug 2020 17:58:43 GMT

IPhone XR

When we got the phone I put my SIM in it to test it and the IPhone received a call. We got the new SIM activated in Wal-Mart we put it in and it was working right away. I called my son twice already but, when we got home he noticed he could only make calls not get them. It has been reset.

Re: Calling not working

JenL — Sat, 01 Aug 2020 17:59:40 GMT

I'm going to try that now. Thanks!

Re: Calling not working

gpixel — Sat, 01 Aug 2020 18:02:18 GMT

@JenL

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Calling not working

gblackma — Sat, 01 Aug 2020 18:07:31 GMT

@JenL

How to Reset network settings on Apple iPhone XR

Tap on Settings from the Home screen.
Next, tap General.
Scroll down to and then tap Reset to continue.
Select the option to Reset Network Settings.
If prompted, enter the correct passcode for your device.
Then tap the option to confirm network settings reset.

Did you port a number? It can take up to 3 hours for the port to complete if from another cell provider. If from a voip or landline up to 7 days. If its been longer than 3 hours and the port is from another cell provider, then the port is probably stuck. Contact the modsrators and ask them to fix it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Calling not working

Luddite — Sat, 01 Aug 2020 18:16:13 GMT

@JenL Is he transferring his number from another carrier?

Re: Calling not working

JenL — Sat, 01 Aug 2020 18:32:07 GMT

No, it's a new number in our area.

Re: Calling not working

gblackma — Sat, 01 Aug 2020 18:34:53 GMT

@JenL your SIM maynot have provisioned properly. Contact the moderators and ask them to reset your SIM. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Calling not working

shep22 — Sat, 01 Aug 2020 18:36:21 GMT

@JenL hi if none of the suggestions are working contact the moderators ask Simon the robot here to speak to a human to generate a ticket check envelope top right for a response they usually reply between 2-48 hours