topic Help needed to change SIM in Get Support

Help needed to change SIM

Julianne2009 — Wed, 05 Jan 2022 17:37:56 GMT

Unfortunately I didn't create an account for my daughter in time before she lost her phone... and after a few months of searching we concluded it is either lost or stolen... that being said, we purchased a new SIM, but to transfer the SIM we need either an account set up (which we dont and need the phone for it) or the actual phone (which is lost/stolen). Can anyone help us so we can get her going? Autopay is still on and we've been paying since March I believe... any assistance would be appreciated!

Re: Help needed to change SIM

Staliger — Fri, 21 Aug 2020 18:38:49 GMT

@Julianne2009 You need to contact mods asap. Send them a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help needed to change SIM

Julianne2009 — Fri, 21 Aug 2020 18:40:46 GMT

Thank you so much!

Re: Help needed to change SIM

Luddite — Fri, 21 Aug 2020 18:44:16 GMT

@Julianne2009 Do not activate the new SIM. Instead, regain access to the account as suggested by @Staliger and then click Change SIM after logging in. You should have service immediately.

Re: Help needed to change SIM

Luddite — Fri, 21 Aug 2020 18:52:49 GMT

@Julianne2009 Try to setup her account using this link: https://selfserve.publicmobile.ca/self-registration/

If it fails, you will need to contact the moderators.