topic Re: activation in Get Support

activation

chenyu — Wed, 05 Jan 2022 17:37:53 GMT

got below information

Re: activation

esjliv — Fri, 21 Aug 2020 18:04:52 GMT

This is a public forum (for all to see), please edit your post by clicking the 3 dots at the top right and remove you account and phone number.

Contact the moderators via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation

gblackma — Fri, 21 Aug 2020 18:11:43 GMT

@chenyu did you activate your SIM card already? If tou suplied the incorrect information, the pkrt wil fail. R3send the request. To port after activation you need to contact the moderators. Type " Port Request " and follow the prompts to get to one. Give them the name on the account, number to port and the old providers account number. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM.

Re: activation

vcheung98 — Fri, 21 Aug 2020 18:40:17 GMT

You should contact the moderator for assistance using the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will be able to help you with your issue of transferring a number over!