topic Re: Accidently bought two sims in Get Support

Accidently bought two sims

Marisamusing — Wed, 05 Jan 2022 17:37:33 GMT

Hello,

I don't know if this is the place to ask this, but while I was ordering my new sim I bought it twice, I didn't realise that once I had bought the first one it was confirmed, it had redirected me to the buy page for another sim, and I thought it was for the extra charges for the actual plan I wanted. Is there a way to get a refund for the second SIM card? Thanks!

Re: Accidently bought two sims

Dunkman — Fri, 31 Jul 2020 19:50:15 GMT

@Marisamusing

With prepaid system, generally, there are no refunds with Public mobile.

However, you can try to contact moderator to see whether they can help.

Click on question mark on right lower corner of website. Type: contact moderator. Follow prompts to submit ticket to get help.

Re: Accidently bought two sims

gpixel — Fri, 31 Jul 2020 19:53:02 GMT

@Marisamusing

type "SIM rebate/refund"

(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Accidently bought two sims

geopublic — Fri, 31 Jul 2020 22:12:13 GMT

@Marisamusing It's always a good strategy to have an extra sim just in case your phone gets lost or stolen. If that happens you just have to access selfserve use the change sim card option and you can be up and running on your backup phone within no time.

Re: Accidently bought two sims

gblackma — Fri, 31 Jul 2020 19:53:38 GMT

@Marisamusing PM is prepaid there are no refunds. However, since a honest mistake was made. Use this direct private message link to contact the moderators (PM customer service) directly, explain to them what happened and ask them for a refund of one of them. If lucky, you may get one. Stay safe.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidently bought two sims

kb_mv — Fri, 31 Jul 2020 20:36:03 GMT

@Marisamusing wrote:
Hello,

I don't know if this is the place to ask this, but while I was ordering my new sim I bought it twice, I didn't realise that once I had bought the first one it was confirmed, it had redirected me to the buy page for another sim, and I thought it was for the extra charges for the actual plan I wanted. Is there a way to get a refund for the second SIM card? Thanks!

@Marisamusing Why not keep it? Give it to a friend for free or $5 or whatever. Have them use your referral code, they get $10 and you get $1 off every month that they stay with PM. Win Win!

Re: Accidently bought two sims

dude65 — Mon, 03 Aug 2020 16:44:53 GMT

What i would do is keep the sim. You could sell it or give it family or friend. Just be sure you give them your referal code and you will get $1/month off as long as they stay a PM customer.