topic Re: Can't recover password, having email issues in Get Support

Can't recover password, having email issues

Maxallon — Tue, 04 Jan 2022 18:25:56 GMT

I'm trying to sign up with public mobile but I'm having troubles signing into my account with my email address after ordering my sim card. When I attempt to recover password, the email I've used and have also recieved emails from public mobile, leads to this: "Sorry, we’re unable to verify your email address." Thinking I may have not registered my email to my phone number yet, I attempted to make a new account with my number but it says, "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here".

This leaves me in a tight spot because attempting to contact public mobile via email requires a phone number that is attached to the correct email and I have no clue what the heck is happening here. It would be great if there was a customer support line I can reach but I can't find any.

Any help with this in order for me to get my sim card working with public mobile is highly appreciated.

Thanks!

Re: Can't recover password, having email issues

MoreYummy — Thu, 12 Jan 2017 20:24:13 GMT

@Maxallon This is the right place if your account doesnt work after you created it. You can try the forgot password while waiting for one of the mod to reply here. There is no phone number to contact in public mobile.

Re: Can't recover password, having email issues

zhadj030 — Thu, 12 Jan 2017 20:45:32 GMT

@Maxallon try what @MoreYummy said while you wait.

I am curious on how will this end up.

Keep us updated 🙂

Re: Can't recover password, having email issues

Shazia_K — Thu, 12 Jan 2017 21:18:17 GMT

Hello @Maxallon,

I'm sorry to hear about this,

Can you please send me a private message with your Public Mobile phone number?

I will look into this for you.

Thanks,

Shazia

Re: Can't recover password, having email issues

Yahuda — Fri, 22 Dec 2017 18:21:30 GMT

I need asim card for 6476559536