topic Account setup timed out before completion in Get Support

Account setup timed out before completion

domthedonkey — Wed, 05 Jan 2022 17:37:15 GMT

Just tried to activate my SIM card and account. Received an error message before full account activation complete. My account is not recognized but my credit card has been charged. I have no way of signing into my account. Tried the activation process again but my SIM# card is now not valid. Help please!!!!

Re: Account setup timed out before completion

iliketotalk — Thu, 20 Aug 2020 19:25:12 GMT

@domthedonkey wrote:
Just tried to activate my SIM card and account. Received an error message before full account activation complete. My account is not recognized but my credit card has been charged. I have no way of signing into my account. Tried the activation process again but my SIM# card is now not valid. Help please!!!!

@domthedonkey hi put your sim in your phone to see if it works

Re: Account setup timed out before completion

RossN — Thu, 20 Aug 2020 19:27:42 GMT

@domthedonkey wrote:
Just tried to activate my SIM card and account. Received an error message before full account activation complete. My account is not recognized but my credit card has been charged. I have no way of signing into my account. Tried the activation process again but my SIM# card is now not valid. Help please!!!!

@domthedonkey try sim in the phone it may be active if not wait an hour and start the process over good luck

Re: Account setup timed out before completion

domthedonkey — Thu, 20 Aug 2020 19:31:38 GMT

phone is now activated but confirmation email not received. txt message states there was an error with account or something

Re: Account setup timed out before completion

RossN — Thu, 20 Aug 2020 19:35:55 GMT

@domthedonkey wrote:
phone is now activated but confirmation email not received. txt message states there was an error with account or something

@domthedonkey create your self serve account here https://selfserve.publicmobile.ca/self-registration/