topic Re: Can't Login - Generic Error in Get Support

Can't Login - Generic Error

crabblesnapple — Tue, 04 Jan 2022 18:25:55 GMT

I've got the right email and password but no matter what browser or device I use I always get this:

Figured it might just be some kind of maintenance issue but it's been like this for a week and I'd rather have this sorted out before I really need to use my selfserve stuff.

@Mary_M

Re: Can't Login - Generic Error

CaNuCk07 — Thu, 12 Jan 2017 19:16:21 GMT

@crabblesnapple Send a private message to the mods with all your info, get you fixed up quicker that way.

Re: Can't Login - Generic Error

zhadj030 — Thu, 12 Jan 2017 20:43:33 GMT

@CaNuCk07 where do you think the issue is ?

@CaNuCk07

Under normal circumstances I would say try again in a different time but since you have been trying for a while now it sounds Reilly weird.

Please let us know when the problwme is fixed for you.

Thanks

Re: Can't Login - Generic Error

Raven_Jet — Thu, 12 Jan 2017 21:36:36 GMT

Just send a PM to one of the mods and they will have it looked at by a back-end tech.

Re: Can't Login - Generic Error

Mary_M — Thu, 12 Jan 2017 21:40:26 GMT

Hey @crabblesnapple,

Thank you for raising concern with us!

If you're still unable to access your account after clearing your cache/cookies, please send me a private message including your phone # and PIN#. I'll submit a ticket to technical team 🙂

I look forward to your reply,

Mary

Re: Can't Login - Generic Error

Julez — Sun, 15 Jan 2017 06:26:47 GMT

What was the solution? I have been having the same issue for a few days.

Re: Can't Login - Generic Error

mimmo — Sun, 15 Jan 2017 15:22:22 GMT

Try changing g to French language. Or waiting a day seems to fix the issue

Re: Can't Login - Generic Error

crabblesnapple — Sun, 15 Jan 2017 21:10:44 GMT

I've tried switching languages and I've been waiting to see if it would sort itself out much longer than a day.

I've sent a PM with the relevant info.

Re: Can't Login - Generic Error

crabblesnapple — Mon, 23 Jan 2017 20:18:40 GMT

After following the PM'd instructions and following up I've got access to my self serve again!

Re: Can't Login - Generic Error

mortega1971 — Thu, 04 May 2017 15:28:51 GMT

i have the same problem what can i do ?

tks

Mario