topic Re: Can not receive in coming calls in Get Support

Can not receive in coming calls

Layla2020 — Wed, 05 Jan 2022 17:36:51 GMT

When people call my phone it’s goes straight to voice mail with the previous provider how do I fix this?

Re: Can not receive in coming calls

gpixel — Thu, 20 Aug 2020 11:04:58 GMT

@Layla2020 if you ported a number from a mobile device it can take upto 2 hours. for a landline or VoIP upto 7 days

toggle airplane mode on/off
turn your phone off, remove sim turn your phone on and reinstall
reset your network settings

whatsthe make and model of the device?

Re: Can not receive in coming calls

darlicious — Thu, 20 Aug 2020 11:05:14 GMT

@Layla2020

Your port is incomplete. You must contact the moderators for them to fix it for you. Click on the (?) At the bottom right corner of your screen to submit a ticket via simon. Type in incomplete port and ask for a human then follow the prompts to submit your ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times.

Re: Can not receive in coming calls

Layla2020 — Thu, 20 Aug 2020 11:06:46 GMT

Thank you

Re: Can not receive in coming calls

darlicious — Thu, 20 Aug 2020 11:11:40 GMT

@Layla2020

Welcome to public mobile. Once you are in contact with a moderator i suggest you may want to ask them to change your community profile username. I suspect it contains more personal info than you want revealed on a public forum.

Re: Can not receive in coming calls

iliketotalk — Thu, 20 Aug 2020 11:14:36 GMT

@Layla2020 wrote:
When people call my phone it’s goes straight to voice mail with the previous provider how do I fix this?

@Layla2020 hi you may have a failed port try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention failed port issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Not receiving texts or incoming calls

Layla2020 — Thu, 20 Aug 2020 11:28:34 GMT

Changed providers yesterday thought it was on calling turns out I can’t get text messages either ?

Re: Not receiving texts or incoming calls

iliketotalk — Thu, 20 Aug 2020 11:31:59 GMT

@Layla2020 wrote:
Changed providers yesterday thought it was on calling turns out I can’t get text messages either ?

@Layla2020 hi you just asked this question contact a moderator

Re: Not receiving texts or incoming calls

Layla2020 — Thu, 20 Aug 2020 11:32:55 GMT

Sorry about that

Re: Can not receive in coming calls

EM6 — Sun, 03 Oct 2021 20:48:39 GMT

Finally figured it out myself. The no. was not portered. I was making calls from the temporary no. Public assigned me. When somebody called me, it went to the previous carrier. That's why the phone didn't ring..

Re: Can not receive in coming calls

t_p — Sun, 03 Oct 2021 21:11:05 GMT

@EM6 wrote:
Finally figured it out myself. The no. was not portered. I was making calls from the temporary no. Public assigned me. When somebody called me, it went to the previous carrier. That's why the phone didn't ring..

Have you contacted PM for restarting the porting request?

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After the request, you should put the previous carrier SIM in your phone and watch out for a message to confirm the transfer. You must reply Yes to that message within 90 minutes or the porting will be aborted.

Ref: Port Fraud Protection (publicmobile.ca)

Re: Can not receive in coming calls

computergeek541 — Sun, 03 Oct 2021 21:00:29 GMT

@EM6 wrote:
Finally figured it out myself. The no. was not portered. I was making calls from the temporary no. Public assigned me. When somebody called me, it went to the previous carrier. That's why the phone didn't ring..

There is no temporary Public Mobile once you've submitted the number port request. As soon as that is submitted, that number immedately gets replaced by the number that you're porting in, although incoming calls do go to the old carrier until the porting has completed. Even when the porting hasn't yet completed, outgoing calls use the call display information of the the number that you're porting in.

Re: Can not receive in coming calls

softech — Sun, 03 Oct 2021 21:10:04 GMT

@EM6 wrote:
Finally figured it out myself. The no. was not portered. I was making calls from the temporary no. Public assigned me. When somebody called me, it went to the previous carrier. That's why the phone didn't ring..

@EM6 sound like you didn't reply to the text from your old carrier to approve the porting. you need to reply YES within 90 mins to your old carrier.

I will message you a number to call to have PM to re-trigger the porting. Please check your Community inbox.