topic Re: System issue fee in Get Support

System issue fee

Wingman — Wed, 05 Jan 2022 17:36:33 GMT

I have a $25 fee labeled as System issue does any one know what that is?

Re: System issue fee

gpixel — Thu, 30 Jul 2020 13:30:36 GMT

@Wingman that's a credit to you for something that went wrong with your services at some point.

did you ever have a discrepancy with your mobile plan?

Re: System issue fee

Dunkman — Thu, 30 Jul 2020 13:33:17 GMT

@Wingman

Maybe screenshot your payment history page. Might give us some more information.

Re: System issue fee

gblackma — Thu, 30 Jul 2020 13:41:03 GMT

@Wingman What plan are you on? I have never heard of this fee. So, a screenshot would help us to see what it is as suggested by @Dunkman . If you would rather not post it here. Then contact the moderators and ask them to look into and explain it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to the community.

FMI could you please post what it is here. Thanks.

Re: System issue fee

kb_mv — Thu, 30 Jul 2020 13:40:38 GMT

@Wingman When you say a "fee" do you mean a charge or a credit on your account?

Re: System issue fee

Anonymous — Thu, 30 Jul 2020 13:54:43 GMT

I have seen these lines. They are credits. Whether asked for or not. They've fixed something or compensated for something. gpixel4 has it.

Re: System issue fee

Wingman — Thu, 30 Jul 2020 14:02:20 GMT

I see that now it is a credit then applied to some services thanks all

Re: System issue fee

kb_mv — Thu, 30 Jul 2020 14:05:34 GMT

@Wingman wrote:
I see that now it is a credit then applied to some services thanks all

@Wingman Awarding yourself the solution is usually discouraged unless no one helped and you did indeed figure it out solo. In this case I think you should give the solution to @gpixel as he was the first to hit the nail on the head with the correct info.

Re: System issue fee

Wingman — Thu, 30 Jul 2020 14:14:46 GMT

Will do sorry about that.

Re: System issue fee

Wingman — Thu, 30 Jul 2020 14:20:58 GMT

I have no idea how to correct that error of adding a fix to myself

Re: System issue fee

gblackma — Thu, 30 Jul 2020 14:24:47 GMT

@Wingman Use the 3 dots on the top right of your original post to remove the solution and reassign it to @gpixel . Thanks. Stay safe.