topic Re: Stop service in Get Support

Stop service

Mandeep1981 — Wed, 05 Jan 2022 17:36:24 GMT

My cell phone number is 5**-***-***7 please cancel this number, thanks

Edited by ShawnC13: Removed phone number

Re: Stop service

gpixel — Wed, 19 Aug 2020 20:10:03 GMT

@Mandeep1981 just remove auto-pay and login to your self serve and enable lost/stolen feature. you can also remove auto-pay by calling 611

Re: Stop service

AE_Collector — Wed, 19 Aug 2020 20:07:56 GMT

@Mandeep1981

You just stop paying to cancel your service. Or remove your credit card info if you are on Autopay.

AE_Collector

Re: Stop service

Anonymous — Wed, 19 Aug 2020 20:08:00 GMT

@Mandeep1981 wrote:
My cell phone number is xxxxxxxxx please cancel this number, thanks

Nobody needs to do anything. Just stop paying. The service will suspend at the end of the pre-paid term. Then it will stay suspended for 90 days at which time the service will completely deactivate.

Edit: slooooww

Re: Stop service

Staliger — Wed, 19 Aug 2020 20:28:02 GMT

@Mandeep1981 remove your Autopay and you are good to go. Please delete your number from the message. Thanks!

Re: Stop service

popping — Wed, 19 Aug 2020 20:38:22 GMT

@Mandeep1981

You post can be accessed by anyone. Edit your post to remove your phone number if you don't want any spam calls.

Here are the choices to cancel your service:
1. Quick and keeping your phone number
Remove autopay credit card info to stop autopay and port your number to another provider. Your account will be canceled right away.
2. Slow and not keeping your phone number.
Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancel. You have 90 days to change your mind by paying and reactivate your account.
3. Make money and not keeping your phone number
If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.

Re: Stop service

AE_Collector — Wed, 19 Aug 2020 21:53:15 GMT

I didn’t bother mentioning the phone number being posted because he wants to cancel now anyway and doesn’t appear to want to port the number elsewhere.

AE_Collector

Re: Stop service

popping — Wed, 19 Aug 2020 22:07:39 GMT

@AE_Collector wrote:
I didn’t bother mentioning the phone number being posted because he wants to cancel now anyway and doesn’t appear to want to port the number elsewhere.

AE_Collector

We don't know until OP gives us more info.