topic Re: Error creating account while activating SIM in Get Support

Error creating account while activating SIM

briannavan — Wed, 05 Jan 2022 17:36:02 GMT

Hi,

I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the SIM is invalid. So it seems it activated my SIM card but did not create my account?! Help!

Re: Error creating account while activating SIM

Staliger — Wed, 19 Aug 2020 04:47:46 GMT

@briannavan Don't worry, you need to wait 1-2 hours and try again.

Re: Error creating account while activating SIM

gpixel — Wed, 19 Aug 2020 04:50:44 GMT

@briannavan install the sim in your phone and see if you have service

if you do, then contact customer support mods to fix your self serve account

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Error creating account while activating SIM

will13am — Wed, 19 Aug 2020 04:54:50 GMT

@briannavan , check whether your credit card was charged. If it was, then your activation was completed in which case you need to contact the moderator team to deal with the account access problem. Otherwise, wait and hour, clear browser cache and try activating again.

Re: Error creating account while activating SIM

Naepalm — Wed, 19 Aug 2020 13:23:17 GMT

@briannavan

if you are still having issues you can provate message a moderator and ask them to look into it for you. Here is the link;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope it works out for you and sorry to hear this is the start of your experience with Public Mobile

Cheers

Re: Error creating account while activating SIM

BEER — Wed, 19 Aug 2020 15:40:21 GMT

@briannavan wrote:
Hi,

I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the SIM is invalid. So it seems it activated my SIM card but did not create my account?! Help!

This seems to be a job for a moderator -

Re: Error creating account while activating SIM

BEER — Fri, 21 Aug 2020 19:03:06 GMT

@briannavan wrote:
Hi,

I got a new sim and tried to activate it. However, on the last page, it failed (after payment). So, I tried to log in and it failed. I tried to recover password and it said no email address. But I tried to activate the SIM again and it said the SIM is invalid. So it seems it activated my SIM card but did not create my account?! Help!

Try the "Live Chat" option.

Re: Error creating account while activating SIM

computergeek541 — Wed, 11 Aug 2021 15:31:44 GMT