topic Cancel my sim in Get Support

Cancel my sim

Jason83 — Wed, 05 Jan 2022 17:35:53 GMT

Cut off my sim card please

Re: Cancel my sim

geopublic — Wed, 19 Aug 2020 01:09:56 GMT

@Jason83 Public Mobile is a prepaid provider to cancel just don't make payment by removing your credit card from selfserve.

Re: Cancel my sim

hairbag1 — Wed, 19 Aug 2020 01:12:01 GMT

@Jason83 wrote:
Cut off my sim card please

To cancel your PM service...just remove your credit card from Autopay and your next renewal will fail.

If you don't have a cc and are manually paying...just don't pay again. Your plan will fail at nexxt renewal.

You'll have 90 days to restart the plan. After that, it's gone for good.

Re: Cancel my sim

popping — Wed, 19 Aug 2020 01:16:21 GMT

@Jason83

Choices to cancel PM service:
1. Quick and keeping your phone number
Remove autopay credit card info to stop autopay and port your number to another provider. Your account will be canceled right away.
2. Slow and not keeping your phone number.
Remove autopay credit card info to stop autopay. Your account will be suspended without payment at your next renewal date. 90 days after suspension, your account will be cancel. You have 90 days to change your mind by paying and reactivate your account.
3. Make money and not keeping your phone number
If you have a plan with high demand, you can let someone to take over your plan. Your phone number will go with the plan to the new owner.

Re: Cancel my sim

esjliv — Wed, 19 Aug 2020 01:50:26 GMT

Hi @Jason83,

Suspend your account on your self serve account and/or remove your credit card if you have it entered for autopay.

If you are porting your public mobile number, do it with within 90 days of suspending your account, because after the 90 days being suspended you lose your public mobile phone number and account.

Sorry to see you go.