topic Re: invoice in Get Support

invoice

Chris77 — Wed, 05 Jan 2022 17:35:49 GMT

Hi, I am on autopay, my account was debited today, which is fine, how do I get a receipt or invoice for my business?

thanks

Re: invoice

Jb456 — Tue, 28 Jul 2020 22:19:39 GMT

Only Moderators can give you that.

Normally people ask per year for tax purposes not every 30 day period.

You can reach them in two ways.

2- or via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: invoice

gblackma — Tue, 28 Jul 2020 22:24:58 GMT

@Chris77 you have to contact the moderators and ask them for it. It takes approximately 2 to 4 weeks to come. It's better to ask for them quarterly, semi annually or annually.

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

To facilitate matters give them the following information:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: invoice

Luddite — Tue, 28 Jul 2020 23:53:52 GMT

@Chris77 Is there a reason your credit card transaction is not acceptable proof?

Re: invoice

Chris77 — Wed, 29 Jul 2020 04:46:26 GMT

nah im just organized and save monthly bills as i am self employed and do my own accounting. Pretty easy these days to setup emails being sent with pdf loke any other business charging your credit card but I guess that's what you get for 50 bucks a month... Why would a moderator reply to a message board, seeing what i need and ask me to fill my name and address? cant they just look it up and email it to me? I dunno I guess I ask for too much

Re: invoice

Chris77 — Wed, 29 Jul 2020 17:42:32 GMT

stop with the badges and get us service instead

Re: invoice

gpixel — Wed, 29 Jul 2020 06:21:47 GMT

@Chris77 it's prepaid though, what do you expect... lucky or chatr don't do this either. you do away with paper billing/digital when you switch to prepaid, that's why it's so cheap...

Re: invoice

Chris77 — Wed, 29 Jul 2020 06:15:55 GMT

you are missing the point altogether.

if you are going to charge my credit card email me a receipt it's 2020. why i have to create a forum username, look for a mod and request it is beyond me

Re: invoice

andre69 — Mon, 07 Dec 2020 17:27:34 GMT

Yes credit card statements do not show PM's HST number. Nor do they break down the details of the charges. Its time for PM to provide its customers with a Printable Invoice option under \Payment after Transaction History. Anyone reading this...consider sending the Moderator_Team your request for such a tab to added under Payments after Transaction History. Perhaps it might be called "Invoice".

Re: invoice

andre69 — Mon, 07 Dec 2020 17:27:56 GMT

Its time for PM to provide its customers with a Printable Invoice option under \Payment after Transaction History. Anyone reading this...consider sending the Moderator_Team your request for such a tab to added under Payments after Transaction History. Perhaps it might be called "Invoice".

Re: invoice

andre69 — Mon, 07 Dec 2020 17:28:10 GMT

Re: invoice

Triguy — Mon, 07 Dec 2020 17:36:05 GMT

You need to request one from a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Include the following information :

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: invoice

jdamm3000 — Mon, 14 Dec 2020 21:03:17 GMT

I need an invoice for my service - details below

Re: invoice

kb_mv — Mon, 14 Dec 2020 20:58:38 GMT

@jdamm3000 Holy crap dude! Why not just invite bad guys into your life! You are begging to get hacked. Select 3 dots top right of your message, select edit and please please please remove ALL of your personal details. That info should be sent to the moderators not posted here for the world to see.

Re: invoice

CS_Agent — Mon, 14 Dec 2020 21:01:13 GMT

Hello jdamm3000,

Please delete all of your data from the Public Post and send a Private Message to our Moderators Team.

Thank you very much.

Public Moderator Team

Re: invoice

kb_mv — Mon, 14 Dec 2020 21:02:03 GMT

@CS_Agent wrote:
Hello jdamm3000,

Please delete all of your data from the Public Post and send a Private Message to our Moderators Team.
Thank you very much.

Public Moderator Team

@CS_Agent You guys can't do this? This is an extreme case!

Re: invoice

dabr — Mon, 14 Dec 2020 21:03:27 GMT

@CS_Agent wrote:
Hello jdamm3000,

Please delete all of your data from the Public Post and send a Private Message to our Moderators Team.
Thank you very much.

Public Moderator Team

@CS_Agent Are you not able to delete the sensitive details from this users post before anyone else sees it? Thanks

Re: invoice

kb_mv — Mon, 14 Dec 2020 21:03:41 GMT

@dabr wrote:
@CS_Agent wrote:
Hello jdamm3000,

Please delete all of your data from the Public Post and send a Private Message to our Moderators Team.
Thank you very much.

Public Moderator Team

@CS_Agent Are you not able to delete the sensitive details from this users name before anyone else sees it? Thanks

@dabr I am gob smacked that we even have to ask!

Re: invoice

kb_mv — Mon, 14 Dec 2020 21:05:49 GMT

@dabr This is probably THE WORST case of someone having no idea the damage they are doing with their personal information online that I have seen. Amazing....

Re: invoice

CS_Agent — Mon, 14 Dec 2020 21:06:50 GMT

Hello,

Thank you all, already performed the deletion.

Have a great day!

Public Moderator Team