topic Re: Getting message for low voice minutes in Get Support

Getting message for low voice minutes

jaykay — Wed, 05 Jan 2022 17:35:36 GMT

I received auto text from public mobile indicating that I have less than 10 minutes remaining (voice). There are still 200 mins (200 min US and Canada Long Distance) and 400 mins (400 min Intl Long Distance (Incl Canada & US) remaining. Could you please advise why I am receiving this text message despite 200+400 mins of voice remaining. Can anyone explain.

See the attached screenshot of my view my usage section and My Data and add-ons.

Re: Getting message for low voice minutes

shep22 — Tue, 18 Aug 2020 22:52:16 GMT

@jaykay wrote:
I received auto text from public mobile indicating that I have less than 10 minutes remaining (voice). There are still 200 mins (200 min US and Canada Long Distance) and 400 mins (400 min Intl Long Distance (Incl Canada & US) remaining. Could you please advise why I am receiving this text message despite 200+400 mins of voice remaining. Can anyone explain.
See the attached screenshot of my view my usage section and My Data and add-ons.

@jaykay hi from what I see there I would disregard that message have a great day

Re: Getting message for low voice minutes

kselmak — Tue, 18 Aug 2020 22:54:29 GMT

The message is for Canadian minutes

Some people wouldn't want to spend more expressive minutes is they can get away with 1c/min

You can just ignore it if you don't mind using ld minutes

Re: Getting message for low voice minutes

will13am — Tue, 18 Aug 2020 22:56:53 GMT

@jaykay , the canned notification is for the included minutes in your plan, not the add-on minutes. I don't believe the system inspects your account for add-on minutes availability.

Re: Getting message for low voice minutes

darlicious — Tue, 18 Aug 2020 22:58:58 GMT

@jaykay

Pm will always send you this message when your plan minutes are at 90% used.

Edit: ninja'd

Re: Getting message for low voice minutes

gblackma — Tue, 18 Aug 2020 23:00:15 GMT

@jaykay the minute warning works properly on the $15 plan. It gives you a a warning of 75% and 95% of your 0lan minutes. Stay safe.

Re: Getting message for low voice minutes

jaykay — Tue, 18 Aug 2020 23:00:35 GMT

so, once the minutes are used up, will I be able to use the minutes from the add-ons ?

Re: Getting message for low voice minutes

gblackma — Tue, 18 Aug 2020 23:01:33 GMT

Yes @jaykay .

Re: Getting message for low voice minutes

iliketotalk — Tue, 18 Aug 2020 23:01:58 GMT

@jaykay wrote:
so, once the minutes are used up, will I be able to use the minutes from the add-ons ?

@jaykay hi yes most definately

Re: Getting message for low voice minutes

esjliv — Tue, 18 Aug 2020 23:16:14 GMT

Hi @jaykay ,

I would say that is a helpful message...at least, letting you know your 30 day plan minutes are nearly up.

Anyone else who would not have the addons you do, would be wise to lighten up on talking or pay up.

At least you are covered after your plan is used up! 🙂

Re: Getting message for low voice minutes

AE_Collector — Tue, 18 Aug 2020 23:14:20 GMT

@jaykay

Just an FYI, there is another add on that you dont have that provides 500 Canada Calling minutes for $5...IE:1c a minute. Unless you anticipate very little use for your Long Distance calling add-ons, you could grab this $5 add-on so it will be the one tapped into first when your plan minutes are exhausted until your next renewal.

AE_Collector

Re: Getting message for low voice minutes

darlicious — Tue, 18 Aug 2020 23:19:10 GMT

@jaykay

If you use three dots at the top right corner of your original post you can edit your post to include your secondary question. That way your chosen solution will match your original post and be helpful to others reading your thread.

Re: Getting message for low voice minutes

Nezgar — Wed, 19 Aug 2020 00:48:16 GMT

A warning notification SMS is sent when there are 10 minutes left in the base plan.

Data usage notifications are 75% and 95% of base plan. (And a bug prevents any data usage notifications if there are any data add-ons on the account)