topic Re: Call out and receive calls issue in Get Support

Call out and receive calls issue

maudiemay — Wed, 05 Jan 2022 17:35:14 GMT

I unfortunate locked myself out of my phone but fortunately got back in. Everything seems to be working but I cannot make calls out or receive calls. Texting is working fine.

Can anyone help?

Re: Call out and receive calls issue

gblackma — Tue, 28 Jul 2020 16:30:33 GMT

@maudiemay what's the make and model of your phone? Thanks. Welcome to PM. Stay safe.

Re: Call out and receive calls issue

shep22 — Tue, 28 Jul 2020 16:30:54 GMT

@maudiemay hello what plan are you on? what is the make and model of your phone?

Re: Call out and receive calls issue

totalUser — Tue, 28 Jul 2020 16:32:25 GMT

Try switching to 3g only and test it

Sounds like you are on lte only

If it works on 3g switch to auto then restart

Re: Call out and receive calls issue

gpixel — Tue, 28 Jul 2020 16:40:43 GMT

@maudiemay check to see if "do not disturb" is enabled and disable it. try resetting your network settings and restart

Re: Call out and receive calls issue

Nezgar — Tue, 28 Jul 2020 16:42:08 GMT

@maudiemay

Were you by chance playing with Call Barring or Fixed Number Dialing in the phone app ? If so you may have inadvertently set a PIN2 lock code on your SIM. This will allow calls only to a few specific numbers you setup (or none). If you did, and you dont know what PIN2 code you used, you might need to contact Public Mobile moderators to get the PUK (Pin Unlock Disable) code for your SIM to disable it again...

Re: Call out and receive calls issue

Staliger — Tue, 28 Jul 2020 16:47:25 GMT

@maudiemay Did you try restarting phone, using fly mode or lost/stolen feature in self-service? Sometimes, turn off the phone and leaving it for a few mins and then turn on helps.

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:22:58 GMT

Moto E4

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:24:01 GMT

Yes, I've tried all those in fact several times

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:24:50 GMT

No, wasn't playing with any of those.

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:25:46 GMT

I don't know where to find 3G or if I am on that or not

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:26:40 GMT

I can't find do not disturb anywhere in my phone

Re: Call out and receive calls issue

gblackma — Tue, 28 Jul 2020 17:30:18 GMT

@maudiemay to switch to 3g

Switch between 3G/4G - Motorola Moto E (4th Generation)

Swipe left.
Select Settings.
Select More.
Select Mobile networks.
Select Preferred network type.
Select your preferred option.
Restart your phone.

If this fails try a network reset and restart your phone if it doesn't automatically do.

e4 - Reset Network Settings

From a Home screen, swipe up to access all apps.
Navigate: Settings. > More.
Tap Network settings reset.
Tap Reset Settings. If prompted, enter the PIN, password or pattern.
To confirm, tap Reset Settings.
Restart your phone.

Stay safe.

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:33:59 GMT

Thank you. You have really given me great info. I'm in the process of following your instructions now and will reply when complete.

Re: Call out and receive calls issue

totalUser — Tue, 28 Jul 2020 17:34:31 GMT

Dnd wouldn't be the problem, it would never prevent you from making a call

Re: Call out and receive calls issue

totalUser — Tue, 28 Jul 2020 17:37:37 GMT

@maudiemay

If you go to settings then network, then movie network, then advanced, then preferred networks you sound have options to switch between GSM, 3g and LTE possibly even more combinations, depending on your phone

Re: Call out and receive calls issue

benfatto — Tue, 28 Jul 2020 17:40:24 GMT

@maudiemay Are you on the $10 plan?

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 17:42:07 GMT

You are an absolute star. Switching to 3G worked. I can now phone out.

I will be saving that info in case I should need it again.

Now I can resume my life. Can't believe how important my phone has become to me.

Thank you for your help.

Re: Call out and receive calls issue

gblackma — Tue, 28 Jul 2020 17:47:22 GMT

@maudiemay great that we could assist you. I think that the solution should go to @totalUser . Since the suggestion to switch to 3g was that monikers. Stay safe.

Re: Call out and receive calls issue

maudiemay — Tue, 28 Jul 2020 18:16:08 GMT

I really appreciate your help. It is working again, thanks to your suggestion