topic Re: Add on USA 1g data by mistake help in Get Support

Add on USA 1g data by mistake help

Eurydice — Wed, 05 Jan 2022 17:35:11 GMT

Help me I miss and added on USA 1g... what to do?

Re: Add on USA 1g data by mistake help

Triguy — Tue, 18 Aug 2020 15:09:21 GMT

PM is prepaid so no guarantee of a refund but you could try submitting a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Add on USA 1g data by mistake help

gblackma — Tue, 18 Aug 2020 15:10:45 GMT

@Eurydice PM is A prepaid there are no refunds. However, contact the moderators, explain what happened and ask them nicely for a credit. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Add on USA 1g data by mistake help

will13am — Tue, 18 Aug 2020 15:12:18 GMT

@Eurydice , as already mentioned, there are no refunds with this service. However, you should reach out to the moderator team for some goodwill. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team. Good luck!

Re: Add on USA 1g data by mistake help

iliketotalk — Tue, 18 Aug 2020 15:38:35 GMT

@Eurydice wrote:
Help me I miss and added on USA 1g... what to do?

@Eurydice Hi are you sure you added it or did you just put the money in available funds?check in your self serve under data and add ons to see if it is showing up there you may be lucky and just added your funds to your account