topic Account suspended in Get Support

Account suspended

Connor17 — Wed, 05 Jan 2022 17:35:04 GMT

I received a message on my profile saying my account was suspended unless I paid my balance.

i paid the balance, and was later charged (presumably auto-pay) again. So I’ve paid double for this months bill.

how do I go about getting one of my payments back?

Re: Account suspended

Dunkman — Tue, 28 Jul 2020 13:31:18 GMT

@Connor17
Check your available balance. You should have enough funds for next month payment. It is usually easier to leave the funds to be used for future payments. It takes up to one month to get a refund anyways.

If there is no extra available funds, you may need to contact moderator.

Re: Account suspended

RossN — Tue, 28 Jul 2020 13:24:14 GMT

@Connor17 hi you may be better off leaving it in your account to pay for your next renewal as it takes up to a month for a return off funds but if you wish contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Account suspended

Triguy — Tue, 28 Jul 2020 13:33:39 GMT

You might be able to request a refund from a moderator but you would be better off to keep the credit in your account.

Re: Account suspended

geopublic — Tue, 28 Jul 2020 14:48:22 GMT

@Connor17 During plan renewal you should ignore that message since you are on Auto-Pay.

The funds currently in your account will automatically be used during your next plan renewal so a refund is not required.

Re: Account suspended

nickelante — Tue, 28 Jul 2020 20:04:38 GMT

I second the motion(s) to just let the credit roll-over to take care of next month.