topic Re: service suspension in Get Support

service suspension

ayalajessurun — Wed, 05 Jan 2022 17:34:49 GMT

hi i need to know why my service got suspended

Re: service suspension

computergeek541 — Mon, 27 Jul 2020 18:47:57 GMT

@ayalajessurun wrote:
hi i need to know why my service got suspended

Has your service actually stopped working? Sometimes, the self serve account can say suspended when there's nothing wrong with the account.

Re: service suspension

gblackma — Mon, 27 Jul 2020 18:49:57 GMT

@ayalajessurun The normal PM renewal process is expired, then suspended, payment comes out at 2am est (on the self service account date) then the plan resets for the next 30 day cycle at 6am est. Once your phone is working properly ignore the mesage, leave your account alone. Just check for you 611 payment thankyou text message around 12.03pm est. tomorrow.
Renewal process screenshots https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/If-I-have-a-credit-35-00-does-that-mean-I-can-disregard-a-text/m-p/519184/highlight/true#M44535

Re: service suspension

gpixel — Mon, 27 Jul 2020 18:49:58 GMT

@ayalajessurun hi sometimes auto-pay fails

contact customer support mods here

type "payment issue"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: service suspension

Staliger — Mon, 27 Jul 2020 19:04:11 GMT

@ayalajessurun Perhaps your Autopay failed? Could you please check and do a manual payment? Then, restart your phone.

Re: service suspension

popping — Mon, 27 Jul 2020 19:30:49 GMT

@ayalajessurun wrote:
hi i need to know why my service got suspended

If you phone is still working, you can safely ignore the expired/suspended status on your overview page after login to your self-serve account.

If you phone is not working, add enough fund to your account to pay your plan fee and click on the "reactivate your plan" link to get your phone working again. You can add fund using your autopay cc on file or use PM topup voucher at Shell gas station or other retailer.

Re: service suspension

Wheelock00 — Mon, 27 Jul 2020 20:18:34 GMT

I have never had this happened to me before.