topic Re: current data period in Get Support

current data period

rdogg — Wed, 05 Jan 2022 17:34:40 GMT

I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?

Thanks

Re: current data period

Anonymous — Mon, 17 Aug 2020 20:52:08 GMT

@rdogg wrote:
Hi
I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?
Thanks

On your phone? Or the overview counter?

If the overview counter then perhaps it's actually MB.

Re: current data period

kb_mv — Mon, 17 Aug 2020 20:53:16 GMT

@rdogg Post a screen shot of your self serve account page showing this. It will give us a better idea of what's going on. Remove personal info from the screenshot first.

Re: current data period

srlawren — Mon, 17 Aug 2020 22:14:40 GMT

@rdogg wrote:
Hi
I just noticed that my data for my current period is showing 48.5 GB which would be impossible as my new month just started today Aug 17 . I was just wondering if this is normal ? My first month was last month and i used under 2 GB so Im just wondering if this happens every time i start a new month ?
Thanks

@rdogg to be clear: are you sure it's showing 48.5 GB and not 48.5 MB ?

Re: current data period

rdogg — Tue, 18 Aug 2020 00:17:16 GMT

it is on my phone

Re: current data period

rdogg — Tue, 18 Aug 2020 00:19:11 GMT

yes it is showing GB i just double checked

Re: current data period

dabr — Tue, 18 Aug 2020 00:23:50 GMT

@rdogg wrote:
yes it is showing GB i just double checked

@rdogg It's more important what your account shows. Log into your account and take a look under My Data/Add-ons to see how much data you have available as your phone counter may not be showing the same timeline as your account cycle.

Re: current data period

geopublic — Tue, 18 Aug 2020 00:24:15 GMT

@rdogg You need to sync your plan's start date with the start date on your phone's data usage app. Select the period to be 30 days or monthly.

Re: current data period

gblackma — Tue, 18 Aug 2020 00:26:21 GMT

@rdogg that's probably your data usage for the whole time the phone was in use. You never set your data usage tracker. Stay safe.

Re: current data period

srlawren — Tue, 18 Aug 2020 04:25:17 GMT

@gblackma wrote:
@rdogg that's probably your data usage for the whole time the phone was in use. You never set your data usage tracker. Stay safe.

@gblackma likely, yes.

@rdogg is this an iPhone, by chance?