topic Re: Keeps disconnecting from Network in Get Support

Keeps disconnecting from Network

IceCookie — Wed, 05 Jan 2022 17:34:23 GMT

Hello,

I recently ported my number to Public Mobile. My connection keeps disconnecting from the network and I am not able to use the phone. Samsung S7
I have tried all this

switching off my phone and turning it on.
changed my sim card to a different phone
Changing network mode
setting up APN
Calling up previous network provider to make sure my phone is unlocked.
I have an additional number on Public Mobile and everything works fine on it.

Please help me resolve this.

Re: Keeps disconnecting from Network

AE_Collector — Mon, 17 Aug 2020 16:39:42 GMT

Didn’t work with your SIM card in the other phone either? Was that your other working Public Mobile phone that you put your SIM card into?

Does it show that you are connected to Public Mobile top left of screen?

AE_Collector

Re: Keeps disconnecting from Network

Triguy — Mon, 17 Aug 2020 16:39:12 GMT

Try rebooting your phone If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Keeps disconnecting from Network

geopublic — Mon, 17 Aug 2020 16:54:00 GMT

@IceCookie You say that you have two PM sim cards. Try the PM sim card that works in your S7 phone. If the network connectivity problems go away that means it's an account issue with the problem PM sim card.

Submit a ticket to Pm and ask them to check you port status and reset your account. To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Keeps disconnecting from Network

popping — Mon, 17 Aug 2020 17:11:28 GMT

@IceCookie

Test your SIM card on a known working phone. If it is still not working, It is time to create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "Cannot connect to network"

Re: Keeps disconnecting from Network

gblackma — Mon, 17 Aug 2020 17:01:40 GMT

@IceCookie try resetting your network settings and restart your phone if it doesn't automatically do so. Stay safe.

Re: Keeps disconnecting from Network

Staliger — Mon, 17 Aug 2020 17:07:38 GMT

@IceCookie For that SIM, network is disconecting on the other phone as well? or works fine? If disconnects, then contact mods for this case.

Re: Keeps disconnecting from Network

pankajjoshi — Mon, 17 Aug 2020 17:12:02 GMT

have you tried setting vpn code

Re: Keeps disconnecting from Network

gpixel — Mon, 17 Aug 2020 17:27:55 GMT

@IceCookie to reset network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

test

Re: Keeps disconnecting from Network

computergeek541 — Mon, 17 Aug 2020 20:04:51 GMT

@pankajjoshi wrote:
have you tried setting vpn code

Neither VPN nor APN settings are related to connecting the network. APN settiings only need to be there to use data.

Re: Keeps disconnecting from Network

pankajjoshi — Mon, 17 Aug 2020 20:20:23 GMT

Tks for educating us Computergeek541