topic Re: voice prompt language in French (need English)- NOT voicemail in Get Support

voice prompt language in French (need English)- NOT voicemail

wongluk — Tue, 04 Jan 2022 18:25:38 GMT

HI all

new to the community

I signed up for public mobile, for some unknown reason all the phone voice prompts are in French (for example, when I forgot the dial area code, or when someone calls me but my line is busy)

voicemail was initially in frenchtoo but I was able to change it back to Enlgish. except there is no option to change other voice prompts to English from French.

moderator please help

Re: voice prompt language in French (need English)- NOT voicemail

imm1304 — Sat, 07 Jan 2017 18:17:52 GMT

Hi @wongluk!

Is Quebec your home province? That would be the likely cause.

Lets request @Mary_M to look into this and see if the language can be changed.

Re: voice prompt language in French (need English)- NOT voicemail

wongluk — Sat, 07 Jan 2017 18:20:49 GMT

my address is in Markham and I have a 647 number...weird

how to I request moderator @Mary_M ??? I am new to this...

thanks

Re: voice prompt language in French (need English)- NOT voicemail

Mary_M — Sat, 07 Jan 2017 18:24:01 GMT

Hey @wongluk,

It seems like your account was set-up in French, but I have just changed it to English. Please power cycle and try it out 🙂

Cheers,

Mary

Re: voice prompt language in French (need English)- NOT voicemail

wongluk — Sat, 07 Jan 2017 18:37:53 GMT

thanks for quick respond!!!

Re: voice prompt language in French (need English)- NOT voicemail

Mary_M — Sat, 07 Jan 2017 18:43:08 GMT

It's my pleasure 🙂

Mary

Re: voice prompt language in French (need English)- NOT voicemail

srlawren — Sat, 07 Jan 2017 19:58:20 GMT

@Mary_M 🙂

Re: voice prompt language in French (need English)- NOT voicemail

Martha_m — Thu, 11 Jul 2019 03:08:02 GMT

Hello Mary. I am having the same problem. Everything is in French. Could you please switch my account to English. Also, my voucher is not being accepted via the website or via 611. I had a friend translate. Please help!

Re: voice prompt language in French (need English)- NOT voicemail

dabr — Thu, 11 Jul 2019 03:48:51 GMT

@Martha_m wrote:
Hello Mary. I am having the same problem. Everything is in French. Could you please switch my account to English. Also, my voucher is not being accepted via the website or via 611. I had a friend translate. Please help!

M

@Martha_m I don't think Mary_M still works here but you can contact Moderator_Team by clicking on the envelope icon top right of your post or this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To hear back from them can take anywhere from 2-48 hours.

Re: voice prompt language in French (need English)- NOT voicemail

Martha_m — Thu, 11 Jul 2019 22:47:04 GMT

Thank you!