topic Re: Network issues in Get Support

Network issues

igalsc — Wed, 05 Jan 2022 17:34:17 GMT

Hi guys

im having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON

im on iPhone X, with $50/10G plan over 3
the Public Mobile LTE was showing at the left top corner

my apn is sp.mb.com

Re: Network issues

gpixel — Sun, 26 Jul 2020 19:31:27 GMT

@igalsc try resetting your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

is your phone number registered so you can send sms?

Re: Network issues

shep22 — Sun, 26 Jul 2020 19:30:23 GMT

@igalsc wrote:
Hi guys
im having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON

im on iPhone X, with $50/10G plan over 3
the Public Mobile LTE was showing at the left top corner

my apn is sp.mb.com

@igalsc hi you need data enabled to send mms

Re: Network issues

esjliv — Sun, 26 Jul 2020 19:31:56 GMT

@igalsc wrote:
Hi guys
im having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON

im on iPhone X, with $50/10G plan over 3
the Public Mobile LTE was showing at the left top corner

my apn is sp.mb.com

Hi @igalsc , so you have been able to do this previously correct?

I have not heard of any issues affecting this, but maybe others have? If others cannot provide insight on your issue, contact the Moderator_Team via private message, maybe they know of an issue, using this link

Re: Network issues

igalsc — Sun, 26 Jul 2020 19:43:18 GMT

@gpixel @shep22 @esjliv
Thank you all for the replies

i did reset network settings

my data is turned on

i tried visiting https://www.unlockit.co.nz/fw/ and downloading the apn settings (which are exactly what I had before, BTW)

Re: Network issues

maximum_gato — Sun, 26 Jul 2020 19:43:13 GMT

@igalsc

Put your phone in airplane mode for a couple of minutes....maybe you have a poor connection to the network.

Re: Network issues

igalsc — Sun, 26 Jul 2020 19:44:04 GMT

@maximum_gato I tried this as well with no luck

Re: Network issues

maximum_gato — Sun, 26 Jul 2020 19:46:12 GMT

@igalsc

Hmmmm.....it cant hurt to report your phone lost/stolen and then reboot....that will reprovision the sim card.

Re: Network issues

maximum_gato — Sun, 26 Jul 2020 19:53:08 GMT

https://istheservicedowncanada.com/status/telus

@igalsc

Currently there are no reports of service being down in your area. Do you have another phone to put your sim card in to test if its the service or the phone? You could clear the cache in the app and see if that helps.

Re: Network issues

igalsc — Sun, 26 Jul 2020 19:53:06 GMT

Would it not require a new SIM card?

Re: Network issues

igalsc — Sun, 26 Jul 2020 19:54:56 GMT

@maximum_gato

Yes, I have a Fido sim with data, and it works there

Re: Network issues

maximum_gato — Sun, 26 Jul 2020 20:00:52 GMT

@igalsc

Would it require a new sim card?......to test your sim? No....your sim can go in any unlocked compatible phone and it will work just fine except for LG phones that require at a minimum at network reset for data. If you can send MMS with your sim in another phone then its a phone problem. If you cant send MMS in another phone then its a service or sim card issue.

Edit: If your fido sim works to send MMS in your phone and the pm sim cant send MMS in the fido phone then its a service or a pm sim card problem.

Re: Network issues

shep22 — Sun, 26 Jul 2020 19:58:12 GMT

@igalsc wrote:
Hi guys
im having issues sending pics over messages (not iMessages), and today I had no network outside my house in Vaughan, ON

im on iPhone X, with $50/10G plan over 3
the Public Mobile LTE was showing at the left top corner

my apn is sp.mb.com

@igalsc hi I have to ask do you have any data left? check your self serve to make sure

Re: Network issues

gblackma — Sun, 26 Jul 2020 20:00:22 GMT

@igalsc do you have data, sms amd mms enabled on your iphone X? Thanks. Stay safe.

Re: Network issues

igalsc — Sun, 26 Jul 2020 20:00:24 GMT

@shep22

I just paid for renewal

Re: Network issues

esjliv — Sun, 26 Jul 2020 20:00:34 GMT

@igalsc wrote:
@maximum_gato
Yes, I have a Fido sim with data, and it works there

Hi @igalsc , try removing your SIM card and reinserting it; maybe it got shifted and the connections are not reacting properly.

Re: Network issues

igalsc — Sun, 26 Jul 2020 20:00:43 GMT

@gblackma Yes

Re: Network issues

maximum_gato — Sun, 26 Jul 2020 20:02:37 GMT

@shep22

You do not need to have data to send MMS you only need data on (enabled) to send MMS.

Re: Network issues

gpixel — Sun, 26 Jul 2020 23:21:38 GMT

@igalsc you probably need to contact customer support mods. since you're on a $50/10gb plan you're plan may have not provisioned correctly after renewing. publics system has been way off lately

type "no service"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Network issues

gblackma — Sun, 26 Jul 2020 20:29:19 GMT

@igalsc turn enable LTE to off, force close your texting app and restart your phone. Stay safe