topic Re: Plan changes and add ons in Get Support

Plan changes and add ons

Fxst2001 — Wed, 05 Jan 2022 17:34:12 GMT

If I change (on my next renewal date) from my existing $40/month plan, with a couple of add ons, to the $30/month plan, will I lose my add ons or will they carry over to my new $30/month plan?

Thank you

Re: Plan changes and add ons

gpixel — Mon, 17 Aug 2020 13:38:05 GMT

@Fxst2001 hi your add-ons will carry over

Re: Plan changes and add ons

Fxst2001 — Mon, 17 Aug 2020 13:39:40 GMT

Thank you

Re: Plan changes and add ons

Triguy — Mon, 17 Aug 2020 13:49:27 GMT

Add-ons will carry over to the next month until used up. Only roaming add-ons expire 10 days after purchase.

Re: Plan changes and add ons

AE_Collector — Mon, 17 Aug 2020 14:13:42 GMT

@Fxst2001

The quick answer (for the Solution and/or Bravos) is that add-ons won’t expire when you change your plan. BUT, they *might* expire if you got them as a part of a new customer promotion. Some promotions gave a data add-ons with the wording that any change to the plan would remove the add-on. The only way to know for certain is to see more info about the specific add-ons you are referring to. Chances are you will be okay but no guarantee.

AE_Collector