topic Re: US Roaming options different in self-serve in Get Support

US Roaming options different in self-serve

BCITMike — Tue, 04 Jan 2022 18:25:35 GMT

*sigh*

I migrated from Koodo to Public Mobile on the 12GB/3month plan in November. I've had ZERO issues with Koodo in several years of service.

So far, I have just run into multiple issues that I should never have ran into. Is this going to be a regular occurance? I'm really surprised a service that relies on self service with no customer service is this half baked. I'm just flabergasted.

First, it was account showing suspended. Then it was payments not appearing as added to the account. These problems prevented adding US roaming add on purchases, requiring contacting mods on this site and making multiple posts/messages to get help in almost 24 hours.

Today, I encounter another new issue. I go to purchase another US roaming option of the talk, text and data bundle for $20. The option that was present just 10 days ago is no longer available to purchase from the online self serve account. Only bundle available is talk and text for $15. Also, pricing is different and higher than the advertised prices listed on the Public Mobile site for at least the 1GB data addon ($30 vs $20). Luckily, I was able to purchase the talk, text and data bundle from the 1-855 number. I better not find out I was charged more than $20, since the phone system doesn't mention the price.

Given how l didn't have to talk to a Koodo customer service rep EVER, I didn't think I'd be having so much issues moving to Public Mobile. I figured a system intended to handle all self-service would be well tested and operated and provide all the options a proper service provider would provide. I gave up a $48/5GB monthly plan for this and already regretting it.

What gives? 'Ain't nobody got time for this'.

Re: US Roaming options different in self-serve

will13am — Sat, 07 Jan 2017 12:49:57 GMT

I am a little surprised myself that there's so many bugs in the system. I sense that a small operating budget has something to do with it.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sat, 07 Jan 2017 13:37:51 GMT

Anybody is free to port out anytime

Re: US Roaming options different in self-serve

BCITMike — Sat, 07 Jan 2017 16:32:00 GMT

How is that a constructive reply? What a **bleep** reply. Feel free to keep your unhelpful comments to yourself.

Re: US Roaming options different in self-serve

BCITMike — Sat, 07 Jan 2017 16:43:38 GMT

So the latest bugs.

I get two texts yesterday saying my US roaming is expiring tomorrow and to get more addon from self-serve.

I login to self serve, and see I used 143MB of the 1GB from the plan purchased 10 days ago. I can't purchase the talk, text and data bundle, so I "successfully" order it over the phone after midnight and the $20 is immediately deducted. Great.

I get a text not more than 8 hours later saying I used 95% of my plan. WTF?!?

I login to my account and it shows 23MB of usage and no US roaming addon.

Best case, an expired or about to expire sends out the 95% used message instead of specifying the exact time it expires. So that's bug number one. The other bug is not showing my phone purchased US addon in my account.

My phone is still showing I'm roaming and I don't know if I'll lose it sometime today, because Shazia had to fix it sometime in the morning/afternoon about 10/11 days ago to get it working in the first place.

My phone shows 36MB of cell data used in the last 24 hours. That's nowhere near reaching 95% for 1GB or even 250MB.

Can a mod look into this? I have to get to work and can't spend lots of time dealing with this.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sat, 07 Jan 2017 17:09:16 GMT

Did I say it was constructive? You said you regretted being with PM, I said you're free to leave.

Here's something constructive, I'll tag @Mary_M for you, she should be able to help you. You could also send her a private message with all the details of you choose. She's one of the best, try and be patient.

Re: US Roaming options different in self-serve

srlawren — Sat, 07 Jan 2017 20:08:47 GMT

@Mary_M I know @Rockdaddy22 already tagged you, but it looks like @BCITMike may be affected by the US Roaming bug. Could you please have a look?

Re: US Roaming options different in self-serve

BCITMike — Sat, 07 Jan 2017 20:30:29 GMT

Mary fixed me up, thanks.

Re: US Roaming options different in self-serve

srlawren — Sat, 07 Jan 2017 20:33:08 GMT

I'm glad to hear that, @BCITMike. Also, sorry about the rocky start with PM. I sincerely hope things go more smoothly for you from here.

Re: US Roaming options different in self-serve

Tup — Sun, 08 Jan 2017 14:25:52 GMT

Now that the massive influx of subs and issues associated with the fall promotion are getting put to rest, hopefully they can clean up some of these other issues.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sun, 08 Jan 2017 15:26:38 GMT

I hope so too. Bugs are definitely my biggest concern. I'm happy they've fixed a couple bug ines lately.

Re: US Roaming options different in self-serve

harveyg — Sun, 08 Jan 2017 23:27:40 GMT

Having similar problems and no service no help. What a joke of a company and what a joke that some people keep propping it up.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sun, 08 Jan 2017 23:29:58 GMT

Why are you here? Maybe this company isn't for you. Hopefully I'm wrong, maybe you're just upset.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sun, 08 Jan 2017 23:31:13 GMT

@harveyg I'm assuming you has a US addon. I'll tag a mod @Shazia_K one of them should be able to help you in the morning.

Re: US Roaming options different in self-serve

harveyg — Sun, 08 Jan 2017 23:31:37 GMT

Only because I paid good money and can't get a refund.

Re: US Roaming options different in self-serve

harveyg — Sun, 08 Jan 2017 23:32:54 GMT

I have tried to contact mods but no help no service in US

Re: US Roaming options different in self-serve

Rockdaddy22 — Sun, 08 Jan 2017 23:33:24 GMT

You can definitely port out just before your next renewal. I'd give PM a chance to make it right. This company is just learning to walk, of course they have along way to go.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sun, 08 Jan 2017 23:34:38 GMT

Ok, I'd come back here around 9am tomorrow. Hopefully they can fix you up then. This is a terrible bug, I assure you, they're working hard to squash it.

Re: US Roaming options different in self-serve

EltonB — Sun, 08 Jan 2017 23:34:56 GMT

Hi @Rockdaddy22,

Stop being a ret*rd and if you cant help the guy, stop posting.

Re: US Roaming options different in self-serve

Rockdaddy22 — Sun, 08 Jan 2017 23:36:42 GMT

Glad you could help Elton 🙂 When people bad mouth the company I love, they shouldn't expect anything different. It's definitely not a joke of a company 😞