topic Re: My plan got changed automatically in Get Support

My plan got changed automatically

shgagnej — Wed, 05 Jan 2022 17:33:52 GMT

Hello, I enrolled for a promotional plan last year with 4GB of data. I logged into my account today and it shows my plan as expired and i have been put on some other plan with 500MB+500MB 3G data plan. Can anyone help how my plan can change automatically without taking an consent or informing me atleast.

Thanks.

Re: My plan got changed automatically

esjliv — Mon, 17 Aug 2020 01:23:42 GMT

Hi @shgagnej ,

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Contact the Moderator_Team via private message using this link.

Re: My plan got changed automatically

Anonymous — Mon, 17 Aug 2020 01:24:47 GMT

@shgagnej wrote:
Hello, I enrolled for a promotional plan last year with 4GB of data. I logged into my account today and it shows my plan as expired and i have been put on some other plan with 500MB+500MB 3G data plan. Can anyone help how my plan can change automatically without taking an consent or informing me atleast.
Thanks.

Expired may just be that this is the last day of your paid term.

But I've not heard of plans changing on their own around here.

What was this promo that you were on? I've never heard of a 4GB offer. Are you sure it wasn't the 1GB plan with a bonus 3GB add-on. An add-on gets consumed over time. But it looks like you have 3GB of data. But the counter counts down until it's gone. And then that was for a plan cost of >=$35. Not the $25 plan of the 500+500.

So it's a little confusing what you're thinking is going on.

Re: My plan got changed automatically

computergeek541 — Mon, 17 Aug 2020 01:25:01 GMT

@shgagnej

Plans don't changed unless someone logs into the account and changes it. Is the price that you've always paid been around $25 per 30 days? If so, it sound if you had a one-time 3GB bonus and that it has since been used up.

Re: My plan got changed automatically

geopublic — Mon, 17 Aug 2020 01:35:27 GMT

@shgagnej To get a better understanding on what happened go into selfserve and hit the payment history link. Pick a date range of 90 days or greater. You should be able to see if and when your plan was changed.

Re: My plan got changed automatically

darlicious — Mon, 17 Aug 2020 01:38:32 GMT

https://productioncommunity.publicmobile.ca/t5/Announcements/Get-500-MB-500-MB-AutoPay-bonus-at-3G-speed-for-25/m-p/336258#M24599

@shgagnej

Is this the plan you signed up for in the above link?

Re: My plan got changed automatically

AE_Collector — Mon, 17 Aug 2020 03:52:31 GMT

Was there still a Provincial Plan last year to sign up for? Maybe earlier in the year 2019 the plan builder still existed to get a provincial plan.

AE_Collector