topic Re: No service in Get Support

No service

Hyatt — Wed, 05 Jan 2022 17:33:35 GMT

I have no service, my account is not delinquent, SIM card was not changed but taken out and replaced immediately, checked settings . Still no service. What should I do next?

Re: No service

public1125 — Fri, 24 Jul 2020 18:19:40 GMT

@Hyatt

Have you tried to power cycle your phone? Some phones require it to be turned off and then on for it to read the sim that was just reinserted

Re: No service

gpixel — Fri, 24 Jul 2020 18:31:01 GMT

@Hyatt

check again and make sure the sim is seated correctly
try resetting your network setting
toggle airplane mode on/off
reset your sim in your self serve account by enable/disable lost/stolen mode

whats the make and model of the device?

Re: No service

public1125 — Fri, 24 Jul 2020 18:23:45 GMT

@Hyatt

Try the things that @gpixel4 suggested after you tried the ON and OFF trick with then phone. Those should take care of it.

If those do not work, you might have a problem with sim slot or maybe the sim. Can check to see in settings if the phone recognizes that a sim is in place

Re: No service

maximum_gato — Fri, 24 Jul 2020 18:35:15 GMT

@Hyatt

Do you have another phone you can try your sim card in.....? You have access to your account?

Re: No service

Luddite — Fri, 24 Jul 2020 19:13:38 GMT

@Hyatt As you say you have paid in full, but have no service, you likely need assistance from the moderators.

To get a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. Click it then login and pick the topic, if needed, from the drop down menu. To confirm your ticket has been submitted, check the SENT box in your private messages; click the small envelope beside your avatar at top right on your screen.

While you're waiting check out the workarounds already suggested and in this post: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518
Just in case response is very slow and the workarounds fail, engage a backup plan. Mine is using fongo.com over wifi, but I think Textnow is currently slightly better as they include SMS.
If you encounter problems submitting a ticket, you can send a private message to Moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437, but this alternative method may have longer response time.

Re: No service

gblackma — Fri, 24 Jul 2020 19:19:34 GMT

@Hyatt are you getting an emergency services only message? If you are, log into your self service account, choose the change sim card option and compare the last 4 digits to the sim in the phone. They should match. Thanks.

Re: No service

popping — Fri, 24 Jul 2020 19:47:07 GMT

@Hyatt wrote:
I have no service, my account is not delinquent, SIM card was not changed but taken out and replaced immediately, checked settings . Still no service. What should I do next?

If your account status is active,

1. Test your PM SIM card with a working phone to determine whether the issue is your phone or PM provisioning issue.

2. Adding $1 to your account may trigger PM server to provision your account again. Restart your phone and test again.

Re: No service

Jmoreland — Fri, 24 Jul 2020 23:59:13 GMT

Do you have WIFI service if not this might be something wrong with your phone.