topic Re: Network locked SIM card ? in Get Support

Network locked SIM card ?

CE1967me — Wed, 05 Jan 2022 17:33:31 GMT

My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN. It isn't the PIN I created when activating my account. When I look at the SIM card status in settings, it recognizes the network as Telus. What is going on and how do I get my phone to work?

Re: Network locked SIM card ?

computergeek541 — Sun, 16 Aug 2020 20:39:26 GMT

@CE1967me wrote:
My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN. It isn't the PIN I created when activating my account. When I look at the SIM card status in settings, it recognizes the network as Telus. What is going on and how do I get my phone to work?

This isn't your sim that is locked. SIM Network Unlock PIN means that your phone is locked to another carrier. Contact that carrier, or if it is a Canadian mdoel, contact Samsung Canada for the unlock code.

Re: Network locked SIM card ?

CE1967me — Sun, 16 Aug 2020 21:49:21 GMT

Indeed, my phone was locked! All good now, thank you!