topic Re: payment issues in Get Support

payment issues

Jmoreland — Wed, 05 Jan 2022 17:33:29 GMT

I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have money available on both so I think the sight must be down I wish there was a telephone number so I can process the payment directly. I need to get my phone up and running.

Re: payment issues

ShawnC13 — Fri, 24 Jul 2020 16:35:56 GMT

@Jmoreland wrote:
I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have money available on both so I think the sight must be down I wish there was a telephone number so I can process the payment directly. I need to get my phone up and running.

If you have a card on file try *611 you can make a payment that way as well.

Re: payment issues

computergeek541 — Fri, 24 Jul 2020 16:36:16 GMT

@Jmoreland wrote:
I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have money available on both so I think the sight must be down I wish there was a telephone number so I can process the payment directly. I need to get my phone up and running.

I know that this eventually needs to be figured out, but to get your service working for now, I would purchase a voucher at a store or from recharge.com or ding.com.

Re: payment issues

Jmoreland — Fri, 24 Jul 2020 16:42:41 GMT

thanks for the suggestion. I tried it but it says they aren't able to process the request contact credit company. I did they said everything is fine. It must be public mobile. hope a MOD can help

Re: payment issues

gpixel — Fri, 24 Jul 2020 16:44:20 GMT

@Jmoreland hi you can contact customer support here

type "auto pay fail"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: payment issues

geopublic — Fri, 24 Jul 2020 17:41:52 GMT

@Jmoreland wrote:
I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have money available on both so I think the sight must be down I wish there was a telephone number so I can process the payment directly. I need to get my phone up and running.

@Jmoreland Known issue with PM Auto-Pay system, it's not your cc at fault but when you try too many times it locks you out. You need to submit a ticket to PM and ask them to fix it.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team