topic Re: Need reactivate in Get Support

Need reactivate

jnlee917 — Wed, 05 Jan 2022 17:33:29 GMT

I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.

Re: Need reactivate

popping — Sun, 16 Aug 2020 20:12:54 GMT

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "Forget password and security question"

Re: Need reactivate

dabr — Sun, 16 Aug 2020 20:05:17 GMT

@jnlee917 wrote:
Need reactivate.
I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.

@jnlee917 To add to what @popping advised, also remember to take off the lost/stolen feature (resume service and restart phone) if you enabled it when you lost your phone once you have access to your account again.