topic Re: Forget account information in Get Support

Forget account information

Yogesh1 — Wed, 05 Jan 2022 17:33:16 GMT

My phone number:- 647xxxxxxx

i want to do self serve. I need to recreate my account.

and when now I want to put my public voucher. I does not let me do.

please fix that problem also

thanks

EDIT: ph removed by NDesai

Re: Forget account information

gblackma — Fri, 24 Jul 2020 00:16:31 GMT

Welcome to PM @Yogesh1 please use the 3 dots on the top right of your post to remove your phone number from the post. This is a public forum. Did you activate your sim instore, or online? Stay safe.

Re: Forget account information

NDesai — Fri, 24 Jul 2020 00:17:07 GMT

@Yogesh1 You can dial 611 to add your voucher. To get your self-serve access back, please check your email accounts for PM welcome email. Once you know your email you used, you can use the Forgot Password tool to reset your password if you remember the answer to the security question. If you cannot do this, you can reach out to the moderator team.

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forget account information

Jb456 — Fri, 24 Jul 2020 00:20:54 GMT

Have you tried the forgot password link?

https://selfserve.publicmobile.ca/forgot-password/

If you don't remember anything about your account you will have to contact the moderators for assistance.

Two ways to reach them

2- via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

note . You will have to do number 2 as number 1 you need your account info.

Re: Forget account information

RossN — Fri, 24 Jul 2020 00:18:36 GMT

@Yogesh1

@Yogesh1 wrote:
My phone number:- 647xxxxxxx
i want to do self serve. I need to recreate my account.
and when now I want to put my public voucher. I does not let me do.
please fix that problem also
thanks

@Yogesh1 hi have you tried forgot password for your account if it won't work
contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention forgot password check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Forget account information

geopublic — Fri, 24 Jul 2020 02:57:22 GMT

@Yogesh1 Click here:

https://selfserve.publicmobile.ca/self-registration/