topic Re: Data in Get Support

Data

Justinee — Wed, 05 Jan 2022 17:33:09 GMT

My data did not reset with my plan this month even if I paid

Re: Data

Triguy — Sun, 16 Aug 2020 15:37:33 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Data

esjliv — Sun, 16 Aug 2020 15:41:08 GMT

@Justinee wrote:
My data did not reset with my plan this month even if I paid

Hello @Justinee ,

What does it say under your STATUS and Plan Details on your self serve account?

Maybe you had a Addon or a promotional addon that was on your account, they just get used up until finished.

Are you able to use your data at all?

I feel there must be an explanation here. What other details can you provide?

If you feel for sure you did not get your data plan upon renewal, contact the moderators about this via private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

geopublic — Sun, 16 Aug 2020 18:04:54 GMT

Edit: Posted in wrong thread.

Re: Data

Staliger — Sun, 16 Aug 2020 17:25:09 GMT

@Justinee are you sure that your plan was reset? Maybe the renewal date has not come yet? Maybe the data was reset, but some of the apps decided to update itself? Is it plan data or some of data addon data? If everything is normal from your side, then yes, contact mods, and they will help you with the case.

Re: Data

dabr — Sun, 16 Aug 2020 18:28:01 GMT

@Justinee wrote:
My data did not reset with my plan this month even if I paid

@Justinee Try rebooting your phone. You can also try the lost/stolen trick, log into your account, select plans/add-ons tab, then lost/stolen, suspend service, log out, wait a few mins, log back in and resume service and restart your phone.