topic Re: SIM did not activate, payment failed in Get Support

SIM did not activate, payment failed

vtristant — Wed, 05 Jan 2022 17:32:59 GMT

I completed the activation procedure but when I reached the final stage (payment), after submitting the form, I was redirected to a "404 not found" web page (timeout).

I have no idea what the status of my activation is. When I try to sign in at https://selfserve.publicmobile.ca/ It get the error "Sorry, your login attempt failed. Please try again". My credit card company tells me the transaction from Public Mobile went through for $0. What do I do next?

Re: SIM did not activate, payment failed

computergeek541 — Sun, 16 Aug 2020 01:16:07 GMT

Since the amount charged was $0, wait 50 minutes and then try activating again. However, I am not sure about what your bank is telling you. How can a charge be $0.00? I would consider inserting the sim and seeing if the service is working.

Re: SIM did not activate, payment failed

shep22 — Sun, 16 Aug 2020 01:13:33 GMT

@vtristant @Hi if your cc was not charged like you say you may have to wait an hour and start over wipe out your cache reboot and try again in ingognito mode good luck

Re: SIM did not activate, payment failed

vtristant — Sun, 16 Aug 2020 08:44:19 GMT

That did work, thank you!

Re: SIM did not activate, payment failed

Rusty — Sun, 16 Aug 2020 08:56:36 GMT

Glad you got it working. If you ever need any more help, just let us know!

Welcome to Public Mobile! 🙂