topic Re: Account in Get Support

Account

Ashleyverge — Wed, 05 Jan 2022 17:32:42 GMT

does anyone know how I get in contact with someone about my account?

Re: Account

iliketotalk — Sat, 15 Aug 2020 16:14:46 GMT

@Ashleyverge hello try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner in the meantime is there anything that we may be able to help with?

Re: Account

Ashleyverge — Sat, 15 Aug 2020 16:16:21 GMT

Thanks. Just submitted one. Hopefully they can help.

Re: Account

Anonymous — Sat, 15 Aug 2020 16:24:15 GMT

@Ashleyverge wrote:
does anyone know how I get in contact with someone about my account?

While you're waiting (they may even respond fairly quickly) what is it you're wanting to ask about? Maybe the Community can help.

Re: Account

BEER — Sat, 15 Aug 2020 16:54:41 GMT

@Ashleyverge wrote:
does anyone know how I get in contact with someone about my account?

Bottom right of account page - "ask Simon" -------

Re: Account

robipaulyapad — Sat, 15 Aug 2020 17:01:06 GMT

you can get some help from Simons chat box which you can find the bottom right corner of your browser. you would get answer to all your questions about self serve account

Re: Account

Triguy — Sat, 15 Aug 2020 17:07:05 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Account

Staliger — Sat, 15 Aug 2020 17:53:27 GMT

@Ashleyverge in case if you need an urgent help, you can send a direct private message to moderators here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account

helpinghandymen — Sun, 28 Feb 2021 23:26:31 GMT

need help with my account i have tried to reset password 15 time and it iss not working i have doing his for 7 days and i am still not able to get into my account

Re: Account

JK8 — Sun, 28 Feb 2021 23:27:55 GMT

@helpinghandymen wrote:
need help with my account i have tried to reset password 15 time and it iss not working i have doing his for 7 days and i am still not able to get into my account

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.