topic Re: renew the password in Get Support

fees charges

mithaq80 — Wed, 05 Jan 2022 17:32:40 GMT

Hi, I have two numbers

xxxxxxxxxx

xxxxxxxxxxx

I already changed my credit card payment for the first number, but the costumers service kept the old credit card payment of the second number which is xxxxxxxxxxxxxxx,

Please could you make all number on same credit card number that is ending with, xxxxxxxxxxxxcx

Thank you

edited by computergeek541: information removed

Re: fees charges

Anonymous — Thu, 23 Jul 2020 03:19:28 GMT

@mithaq80 wrote:
Hi, I have two numbers
xxxxxx
xxxxxx
I already changed my credit card payment for the first number, but the costumers service kept the old credit card payment of the second number which is xxxxxxxxxx,
Please could you make all number on same credit card number that is ending with, xxxxx
Thank you

What do you mean the "customers service kept"?

You can do all this yourself in the self-serve. Log in to each account separately and remove and add the card you like.

Re: fees charges

mithaq80 — Thu, 23 Jul 2020 03:23:27 GMT

Hi, I meant I can't see the another number under my account to make a payment.

Re: fees charges

Anonymous — Thu, 23 Jul 2020 03:26:25 GMT

@mithaq80 wrote:
Hi, I meant I can't see the another number under my account to make a payment.

That's because each account needs to be on its own with its own unique email address. Log in to each account with its unique address and edit the payment card there.

Re: fees charges

NDesai — Thu, 23 Jul 2020 03:26:51 GMT

@mithaq80 wrote:
Hi, I meant I can't see the another number under my account to make a payment.

That is correct. On PM, only one number per account. You cannot have multiple numbers on the same account. However, you can add the same CC to both accounts.

Re: fees charges

emilyheartbball — Thu, 23 Jul 2020 03:27:10 GMT

If you have 2 different accounts you will have to edit the payment information for each account.

Since it's a self-serve service you will have to do this yourself - look under the payment section in your account and change the credit card information there for the second account/number.

Re: fees charges

mithaq80 — Thu, 23 Jul 2020 03:30:09 GMT

Actually I don't know exactly what the two account I have already.

could pleaseyou provide me two emails that I have under my account. Thank you

Re: fees charges

NDesai — Thu, 23 Jul 2020 03:33:37 GMT

@mithaq80 wrote:
Actually I don't know exactly what the two account I have already.
could pleaseyou provide me two emails that I have under my account. Thank you

Do you not remember which email addresses you used when you activated? You can check all your existing email inboxes and see which one has the PM welcome email. If you still can't figure out, use the forgot password tool to verify which email currently exist with PM. If none of this helps, you can reach out to the moderator by one of the two ways shows below:

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: fees charges

Anonymous — Thu, 23 Jul 2020 03:33:45 GMT

@mithaq80 wrote:
Actually I don't know exactly what the two account I have already.
could pleaseyou provide me two emails that I have under my account. Thank you

So just so we're on the right page...you're not talking to actual employee customer service reps of the company. We're almost all just fellow customers like you helping out our fellow customers.

Check all your email inboxes you might have for the welcome email from here when you activated the accounts. That's the email address of the account.

I have read sporadic reports of people being able to activate accounts using existing email addresses. To make that right you'll need to contact the actual customer service people that are called moderator_team.

Re: fees charges

computergeek541 — Thu, 23 Jul 2020 04:49:45 GMT

@mithaq80 wrote:
Actually I don't know exactly what the two account I have already.
could pleaseyou provide me two emails that I have under my account. Thank you

@mithaq80

The people here are customers. They cannot access your account, nor should you be posting any information specific to it.

renew the password

mithaq80 — Thu, 23 Jul 2020 15:12:12 GMT

Hello, can you help me to renew my password for another account that is with this email xxxxxxxxxxxxx@xxxxxxxxx

The question gave it to me about my father date born, I could not recognized

edited by computergeek541: email address removed

Re: renew the password

RossN — Thu, 23 Jul 2020 15:05:25 GMT

@mithaq80 hello sounds like you need to contact a moderator to fix your issues to contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention password reset check the envelope top right corner for a reply response time is 2 to 48 hours also please remove personal info you are on a public forum

Re: renew the password

mithaq80 — Thu, 23 Jul 2020 15:26:22 GMT

Thank you.

Re: renew the password

zblackma — Thu, 23 Jul 2020 15:33:45 GMT

@mithaq80 the question would have been your secret question that you put in when you activated your account. I tend to stay away from those, since you need to remember the exact format of the date that you entered as the answer. Once you do as @RossN suggests and get back into the account you can change it from the my profile section top right of the overview page.

Re: renew the password

mithaq80 — Sat, 25 Jul 2020 15:23:47 GMT

I don't remember my secret question, so I am texting this coast company to get help.

I changed my two numbers from Freedom company to Public mobile. But I am in trauble because they gave me hard to pay may bill and no service on my another number.

Re: renew the password

RossN — Sat, 25 Jul 2020 18:01:43 GMT

@mithaq80 wrote:
I don't remember my secret question, so I am texting this coast company to get help.
I changed my two numbers from Freedom company to Public mobile. But I am in trauble because they gave me hard to pay may bill and no service on my another number.

@mithaq80 hello sounds like you need to contact a moderator to fix your issues to contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention password reset
check the envelope top right corner for a reply response time is 2 to 48 hours