topic Re: Double charge on auto pay. in Get Support

Double charge on auto pay.

Sassybay — Wed, 05 Jan 2022 17:32:31 GMT

I have been charged twice this month. Who do I contact??

Re: Double charge on auto pay.

gpixel — Thu, 23 Jul 2020 01:07:53 GMT

@Sassybay if you are talking about getting billed twice on your bank statement, the other charge should disappear in 24hrs

you can contact customer support here if it doesn't

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Double charge on auto pay.

Luddite — Thu, 23 Jul 2020 01:10:41 GMT

@Sassybay wrote:
I have been charged twice this month. Who do I contact??

Assuming you see it in Available Funds, you could leave it and it will be taken next month. For a refund, obtain a ticket, click on https://publicmobile.ca.ada.support/chat/ and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Though, even if you are willing to leave it in your account I suggest submitting a ticket to log the problem.

Re: Double charge on auto pay.

gblackma — Thu, 23 Jul 2020 01:13:25 GMT

@Sassybay PM Is on a 30 day cycle and its conceivable that 2 charges may appear on the same credit card statement. Stay safe.

Re: Double charge on auto pay.

popping — Thu, 23 Jul 2020 01:45:19 GMT

@gblackma wrote:
@Sassybay PM Is on a 30 day cycle and its conceivable that 2 charges may appear on the same credit card statement. Stay safe.

Yes. 2 renewals are possible in one month. One of my account was renewed on July 1, 2020. My next renewal will be on July 31, 2020.