topic Unable to Make Calls in Get Support

Unable to Make Calls

daican — Wed, 05 Jan 2022 17:32:24 GMT

I have 100 mins of talk included in my plan and unlimited incoming but when I try to make a call an automated message says talk is not included in my plan. I just checked my account and it is included. Any ideas on what the issue is? I've read in other similar posts that PM had to reset on their end. How do I get that to happen? I've already submitted a ticket but can't wait 48 hours for a reply to be able to make a call.

Re: Unable to Make Calls

RossN — Wed, 22 Jul 2020 17:59:06 GMT

@daican @Hi sounds like you ran out off minutes, in your self serve check to see if you have any minutes left there is a five dollar 500 minute add on avaliable

Re: Unable to Make Calls

daican — Wed, 22 Jul 2020 17:58:38 GMT

PM reset on their end and it is working fine now. I'm quite impressed at the speed at which this was resolved 🙂

Re: Unable to Make Calls

Barbie2 — Wed, 22 Jul 2020 19:40:42 GMT

@daican take note that even if you call your voicemail it eats up minutes.

You can use "textnow" app to hold you over until you get your minutes back.

Hope the rest of your week is better!