topic Re: Outgoing calls not working, even for local numbers it complains that no long distance addon avai in Get Support

Outgoing calls not working, even for local numbers it complains that no long distance addon availabl

prakash132 — Wed, 05 Jan 2022 17:32:22 GMT

Hi Team,

The Phone number is xxxxxxxxxxxxxx and since this morning getting message for any outgoing calls that no log distance calls are allowed.

Incoming calls are working fine though.

edited by computergeek541: phone number removed

Re: Outgoing calls not working, even for local numbers it complains that no long distance addon avai

computergeek541 — Wed, 22 Jul 2020 17:49:38 GMT

Usually, this is a matter or misdialing a number. Even if the number is being dialed correctly, this can sometimes be solved by simply dialing a 1 before the area code. That shouldn't actually make a difference, but the Public Mobile system can act strange some of the time.

Re: Outgoing calls not working, even for local numbers it complains that no long distance addon avai

prakash132 — Wed, 22 Jul 2020 17:54:11 GMT

Tried it and still having the issue . Anyway to resolve it. Would someone be able to check on my account/phone number ?

Actual message is you are not covered by your plan. I am on a $15 plan

Re: Outgoing calls not working, even for local numbers it complains that no long distance addon avai

computergeek541 — Wed, 22 Jul 2020 17:55:06 GMT

@prakash132 wrote:
Tried it and still having the issue . Anyway to resolve it. Would someone be able to check on my account/phone number ?

Actual message is you are not covered by your plan.

If you are not on a $10 or $15 plan with a limited number of voice minutes, you need to contact Public Mobile customer service. You can do that by going to https://publicmobile.ca.ada.support/chat and opening a ticket.

Re: Outgoing calls not working, even for local numbers it complains that no long distance addon avai

esjliv — Wed, 22 Jul 2020 18:11:41 GMT

@prakash132 wrote:
Tried it and still having the issue . Anyway to resolve it. Would someone be able to check on my account/phone number ?

Actual message is you are not covered by your plan. I am on a $15 plan

Hi @prakash132 ,

So, are you are on a $15 Plan, are you out of minutes...? Check your SELF SERVE account.

You can add 500 mins for $5 add-on.

If you still have minutes, then yes contact Moderator_Team, here