topic Re: SIM card not working in Get Support

SIM card not working

Shanedix1313 — Wed, 05 Jan 2022 17:32:21 GMT

Ok.

SIM card finally showed up in the mail. I activated the SIM card through the activation site of public mobile. Everything went smooth with that. I put the SIM card in my phone and it isn't working. I can't call, text or use data. My phone is unlocked. My phone is a Google Pixel 2 XL and is compatible with Public mobile SIM cards. My phone in settings> Network and internet recognizes the SIM card as public mobile SIM card. In the network settings it'll say "choose network" Public mobile network pops up. When I go to connect to said Public Mobile network it says "couldn't connect". Then a popup message at the top of my phone screen says "Selected network (Public Mobile) Unavailable."
I'm honestly getting close to call it quits with Public Mobile, but I'll be out $50 if I do, but I am hopping the community here can help me fix this.

Re: SIM card not working

computergeek541 — Sat, 15 Aug 2020 03:25:38 GMT

First, try restarting your phone. Also, check the IMEI against the database at devicecheck.ca.

If that doesn't work, service was never provisioned to your sim card properly. Please submit a ticket through https://publicmobile.ca.ada.support/chat

Re: SIM card not working

hairbag1 — Sat, 15 Aug 2020 03:24:14 GMT

Shut down phone and remove sim. After 60 seconds...replace sim and restart phone.

Does that work ?

Re: SIM card not working

Shanedix1313 — Sat, 15 Aug 2020 03:26:00 GMT

Nope

Re: SIM card not working

hairbag1 — Sat, 15 Aug 2020 03:36:26 GMT

@Shanedix1313...To eliminate hardware issues...try the sim in a different unlocked phone, if one is available to you.

Re: SIM card not working

computergeek541 — Sat, 15 Aug 2020 03:40:13 GMT

@hairbag1 wrote:
@Shanedix1313...To eliminate hardware issues...try the sim in a different unlocked phone, if one is available to you.

While it is possible for a phone to have been reported lost or stolen, the selected network unavailable message is usually the result of the network side rejecting the connection.

@Shanedix1313 Automatic network selection really should be enabled. I just noticed that now. Some of the time, manually selecting the network doesn't work, especially if you're telling it to connect specifically to the LTE Network (if the manual search sepearates the different network types).

Re: SIM card not working

gpixel — Sat, 15 Aug 2020 04:10:59 GMT

@Shanedix1313

enable/disable airplane mode
enable/disable lost/stolen mode in your self serve account under "plans and add-ons"
update the carrier app and update your device to the latest security patch

Re: SIM card not working

Coastal — Sun, 25 Feb 2024 18:07:27 GMT

Did you end up finding a solution? After a new activation my sim will not register and says emergency calls only. The phone is unlocked, on auto network connect, been restarted and I have tried all the suggestions to your original post. I received an email saying set up is complete but then the sim remains on emergency calls only. I'm hoping for a solution