topic My mobile number is not recognized in Get Support

My mobile number is not recognized

brusselsboy — Wed, 05 Jan 2022 17:32:20 GMT

Good day,

I bought a Public Mobile sim card from a London Drugs store on 16 July 2020 in Richmond and got it activated. I could use it for making phone calls and receiving messages and there are no problems.

But until:

(1) Yesterday (July-21) I was trying to set this number for my Caller ID on Skype. Skype didn't recognize this number.

(2) Today (July-22) I was trying to book a knowledge test on ICBC's website and the booking system considered this number invalid!

I was flabbergasted! Does anyone know this problem? Any solution?

Thanks for your attention!

Brusselsboy

Re: My mobile number is not recognized

computergeek541 — Wed, 22 Jul 2020 17:30:52 GMT

@brusselsboy wrote:
Good day,

I bought a Public Mobile sim card from a London Drugs store on 16 July 2020 in Richmond and got it activated. I could use it for making phone calls and receiving messages and there are no problems.
But until:
(1) Yesterday (July-21) I was trying to set this number for my Caller ID on Skype. Skype didn't recognize this number.
(2) Today (July-22) I was trying to book a knowledge test on ICBC's website and the booking system considered this number invalid!

I was flabbergasted! Does anyone know this problem? Any solution?

Thanks for your attention!
Brusselsboy

This is purely an issue with these two companies. They need to update their databases to reflect that your phone number is a valid Canadian phone number. You can try changing your phone number to one of a different area code or port in a phone number of the same city from a different carrier. That would probably give you way around this.

Re: My mobile number is not recognized

esjliv — Wed, 22 Jul 2020 18:26:13 GMT

@brusselsboy wrote:
Good day,

I bought a Public Mobile sim card from a London Drugs store on 16 July 2020 in Richmond and got it activated. I could use it for making phone calls and receiving messages and there are no problems.
But until:
(1) Yesterday (July-21) I was trying to set this number for my Caller ID on Skype. Skype didn't recognize this number.
(2) Today (July-22) I was trying to book a knowledge test on ICBC's website and the booking system considered this number invalid!

I was flabbergasted! Does anyone know this problem? Any solution?

Thanks for your attention!
Brusselsboy

Hi @brusselsboy ,

Is your area code 672? Others have reported issues with this newer BC area code. Like @computergeek541 , Skype and ICBC probably needs updating. If you do have 672, hopefully all the kinks get worked out soon!

But if this bothers you too much, request to change your phone number in your SELF SERVE account under "MyProfile":

Under "My Profile" in Self Serve

You can change it every 30 days, if you so desire.

Re: My mobile number is not recognized

brusselsboy — Wed, 22 Jul 2020 22:42:47 GMT

Hi, @esjliv @computergeek541

Thank you very much for your response. My mobile phone number starts with 672. I didn't know it was because of the new area code 672. My current number is good and easy for me to memorize so I intend to retain it. I have contacted ICBC and Skype on this and requested them to update their databases. I hope this issue will be addressed as soon as possible. Thanks again!

Best regards,

Bruselsboy

Re: My mobile number is not recognized

lostinspace — Thu, 23 Jul 2020 01:09:57 GMT

Would like to know if it worked out ok for you.. It could help other members to know if it worked out.. that will be sure shot solution..

Cheers...

Re: My mobile number is not recognized

brusselsboy — Thu, 23 Jul 2020 18:10:19 GMT

Update:

I just added my 672-999-xxxx number to my Google account and it worked!

Re: My mobile number is not recognized

Nezgar — Thu, 23 Jul 2020 04:49:56 GMT

@brusselsboy wrote:
I just added my 672-999-xxx number to my Google account and it worked!

Great news. Your efforts will benefit many others! No to continue the battle with other companies found not supporting it yet. 🤔

Looks like the 672 area code only went live in May 2019, and according to CNAC only TELUS (and thus Koodo, Public Mobile) and 2 VoIP carriers (Iristel & Fibernetics) have assignments in it so far...

http://cnac.ca/data/COCodeStatus_NPA672.htm

Re: My mobile number is not recognized

Ab50 — Fri, 28 Aug 2020 21:24:05 GMT

I too had problems with icbc not recognizing my number starting with 672..

Abraham