topic Re: Not getting signal? in Get Support

Not getting signal?

gwood — Wed, 05 Jan 2022 17:32:13 GMT

I started public mobile a couple months ago, in some areas I can't send or text even when I have bars, like I'll try to call then the bars disappear and a pop-up says there's no service.

The rest of my family is on Public Mobile too, and they aren't having any problems?

I have a google pixel 2?

please help

Re: Not getting signal?

shep22 — Wed, 22 Jul 2020 15:06:01 GMT

@gwood hello try a network reset

Re: Not getting signal?

gpixel — Wed, 22 Jul 2020 15:07:01 GMT

@gwood

open settings
scroll down to system
tap on reset options
tap reset wifi,mobile & Bluetooth
tap reset settings and restart

Re: Not getting signal?

RossN — Wed, 22 Jul 2020 15:07:48 GMT

@gwood hi try putting phone in airplane mode for five minutes then reboot phone

Re: Not getting signal?

gblackma — Wed, 22 Jul 2020 15:09:57 GMT

@gwood in the areas when you are having problems try switching your sim with another family member to determine if its a PM or phone problem. Try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.

Se if this helps. Stay safe.

Re: Not getting signal?

kselmak — Wed, 22 Jul 2020 15:36:29 GMT

Hi @gwood

Sounds like phone issue

Is it just texts or data and calls too?

Can you try different texting app if it's only texts

Can you borrow one of the phones that works well on public and use it for a day or two, just to see if it's your sim/service or your phone

Re: Not getting signal?

Triguy — Wed, 22 Jul 2020 15:36:25 GMT

Try a network reset. reset the network Settings --> General --> Reset --> Reset Network Settings If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Not getting signal?

Danchvn — Wed, 22 Jul 2020 16:12:35 GMT

@gwood I also have a Pixel 2 but haven't experienced that issue myself. If I happen to be in the basement I am occasionally told that there is a bad connection by people I'm talking to.

Re: Not getting signal?

fdrcamb519 — Wed, 22 Jul 2020 17:40:26 GMT

@gwood

Most likely a setting issue, hope you get back working soon.

Re: Not getting signal?

gwood — Wed, 12 Aug 2020 22:10:20 GMT

Thanks!