topic Re: home phone connection problem in Get Support

home phone connection problem

mknitter — Wed, 05 Jan 2022 17:32:11 GMT

cell will not connect with home phone number. says dialing home beeps 3 x, stops, nothing on home phone. dials ok on all other numbers. I have deleted the number in contacts. replaced it, it is not blocked.

Re: home phone connection problem

gblackma — Wed, 22 Jul 2020 15:04:48 GMT

@mknitter try dialing it with a 1 in front of the number. And can your home phone call your cell. Stay safe.

Re: home phone connection problem

mknitter — Wed, 22 Jul 2020 15:08:36 GMT

that didn't work. thanks. home phone dials number but goes to message??

Re: home phone connection problem

Triguy — Wed, 22 Jul 2020 15:12:08 GMT

Try rebooting your phone.

Try a network reset. reset the network Settings --> General --> Reset --> Reset Network Settings If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: home phone connection problem

gpixel — Wed, 22 Jul 2020 15:16:49 GMT

@mknitter

enable/disable airplane mode
login to your self serve and enable/disable lost/stolen mode to reset your sim network
remove and reinsert your sim card

Re: home phone connection problem

mknitter — Wed, 22 Jul 2020 15:23:39 GMT

thx.i'll have to talk to a moderator.

Re: home phone connection problem

hairbag1 — Wed, 22 Jul 2020 15:29:50 GMT

@mknitter wrote:
cell will not connect with home phone number. says dialing home beeps 3 x, stops, nothing on home phone. dials ok on all other numbers. I have deleted the number in contacts. replaced it, it is not blocked.

Is the area code 672 ? In the past few weeks, there's been a few customer comments that they have trouble dialing a number with that area code.

Is the home phone number a voip number ?

Re: home phone connection problem

mknitter — Wed, 22 Jul 2020 15:33:02 GMT

not 672 area code and not Voip Just seems to have a mind of its own all of a sudden:)

Re: home phone connection problem

hairbag1 — Wed, 22 Jul 2020 16:05:46 GMT

@mknitter wrote:
not 672 area code and not Voip Just seems to have a mind of its own all of a sudden:)

As long as your cell phone calls complete to other numbers, I'd suspect there's something fishy with the landline. Check with that company...see if there's a service problem in your area.

Keep us posted.

Re: home phone connection problem

mknitter — Wed, 22 Jul 2020 20:36:18 GMT

thank you. My landline has been checked. all is fine Can now contact cell phone from landline BUTNOT landline from cell phone. Weird

Re: home phone connection problem

Nezgar — Wed, 22 Jul 2020 23:37:57 GMT

@mknitter wrote:
thank you. My landline has been checked. all is fine Can now contact cell phone from landline BUTNOT landline from cell phone. Weird

If you have gone through all the aforementioned troubleshooting steps, and I would also recommend trying your SIM card in another phone, I would open a ticket with the moderators to investigate the issue. They can see the call detail records on the backend to see what the true call failure reasons are.

Last thought - how is your 3G signal strength? Public Mobile relies on 3G for calls, and will switchover from LTE for that portion. There are some areas in Canada that have LTE service, but not 3G service now, which will cause all calls to fail while physically in that area. Try forcing the phone to 3G mode only, and testing calls.