topic Re: Sim Card Activation - Invalid Sim in Get Support

Sim Card Activation - Invalid Sim

Matt_GS — Wed, 05 Jan 2022 17:32:11 GMT

I recently received a sim card which I first attempted to activate this morning. Unfortunately I accidentally backed out of the second page after my information had already been entered and now my sim card is invalid and no longer able to be activated. I decided to wait the recommended time and close the browser and try again later, but even after doing so It still says invalid sim several hours after the first attempt. Is there any way to undo this? Will I have to order a second sim card?

Edit: I have already attempted deleting cookies, and different browsers. I have also fully closed the browser using task manager. Neither of which worked. No credit card info was entered prior so I can't check if i was charged.

Re: Sim Card Activation - Invalid Sim

gpixel — Sat, 15 Aug 2020 01:07:44 GMT

@Matt_GS try restarting your browser and use it in incognito or private mode

contact customer support here

type "activation issue"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Sim Card Activation - Invalid Sim

gblackma — Sat, 15 Aug 2020 01:04:27 GMT

@Matt_GS check your credit card to see if it was charged. If it was, your SIM was activated. Place the sim card into your phone and try logging into your self service account. What happens? Thanks. Welcome to PM. Stay safe

Re: Sim Card Activation - Invalid Sim

Matt_GS — Sat, 15 Aug 2020 01:05:16 GMT

I've already restarted the browser and tried a different one too, and have deleted all cookies. Neither of which worked

Re: Sim Card Activation - Invalid Sim

Matt_GS — Sat, 15 Aug 2020 01:06:19 GMT

I never put in any credit card info yet, I only filled out the first page regarding information such as name and address.

Re: Sim Card Activation - Invalid Sim

RossN — Sat, 15 Aug 2020 01:08:05 GMT

Re: Sim Card Activation - Invalid Sim

will13am — Sat, 15 Aug 2020 01:08:36 GMT

@Matt_GS wrote:
I never put in any credit card info yet, I only filled out the first page regarding information such as name and address.

Generally if your credit card is not charged, you session lock the SIM card and will be able to retry after about an hour. Maybe try again tomorrow.

Re: Sim Card Activation - Invalid Sim

gblackma — Sat, 15 Aug 2020 01:15:03 GMT

@Matt_GS Try restarting your device, clearing your browser history, go to private/ incognito mode and try again to activate your SIM card. Stay safe. Welcome to PM.

Re: Sim Card Activation - Invalid Sim

allansmith — Fri, 04 Dec 2020 05:19:26 GMT

This solution worked for me. Thanks for posting.

Re: Sim Card Activation - Invalid Sim

Jb456 — Fri, 04 Dec 2020 05:27:53 GMT

@allansmith That's great. If you used a referral code for a $10 sign-up bonus. That will be credited to your account within 72 hours.

Don't forget to go to link below to collect your holiday gifts!

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-all/td-p/622484

Welcome to Public Mobile 🙂