topic Re: Suspended Service in Get Support

Suspended Service

surfer16 — Wed, 05 Jan 2022 17:32:02 GMT

I have been with Public Mobile for Years. I made a payment to my account the balance says $0.00 and I have a credit of $10.00 and have no service. What is the issue with Public Mobile? Never any issues and now no service and I'm topped up.

Re: Suspended Service

Triguy — Wed, 22 Jul 2020 14:03:15 GMT

Trying making a manual payment of a $1. Try rebooting your phone. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Suspended Service

Dunkman — Wed, 22 Jul 2020 14:13:49 GMT

@surfer16

Seem like that your renewal got suspended for some reason.

You could manually load $1 into your account as stated above. Should restart the renewal process. Another option is the lost/stolen phone trick.

To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Suspended Service

Anonymous — Wed, 22 Jul 2020 14:16:14 GMT

@surfer16 wrote:
I have been with Public Mobile for Years. I made a payment to my account the balance says $0.00 and I have a credit of $10.00 and have no service. What is the issue with Public Mobile? Never any issues and now no service and I'm topped up.

Maybe post a screen snip of your overview page. Blank out personal info of course. The words you're using don't make sense. 🙂

Re: Suspended Service

surfer16 — Wed, 22 Jul 2020 14:19:12 GMT

Tried all those things and still no service. I cannot reach the moderator, and submit a ticket it will not send me an SMS or Validate me through signing into my account.

Re: Suspended Service

Triguy — Wed, 22 Jul 2020 14:21:40 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Suspended Service

gpixel — Wed, 22 Jul 2020 14:34:51 GMT

@surfer16 send them a private message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Suspended Service

DaVibe — Wed, 22 Jul 2020 14:52:33 GMT

I am in the exact same boat today! Set up with Autopay, account has been suspended.

Cannot change the credit card, getting

Unable to Process Transaction
Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged.

I've contacted the moderator team, as suggested.

Maybe this is an issue behind the scenes?

Re: Suspended Service

Staliger — Wed, 22 Jul 2020 15:04:34 GMT

@DaVibe Software sometimes glitches, and Autopay can fail. Need to do manual payment or use a voucher. At the same time be in contact with mods through private message communication.

Re: Suspended Service

DaVibe — Wed, 22 Jul 2020 15:05:23 GMT

In my case it's not accepting my credit card payment

Re: Suspended Service

gpixel — Wed, 22 Jul 2020 19:33:31 GMT

@DaVibe there are alot of users, even new users, that are having a hard time registering a card. I think something is going on with their payment system. just be patient and check your inbox every 30min to an hour. try to explain as much as you can in one message.

Re: Suspended Service

slapchop73 — Fri, 24 Jul 2020 03:03:22 GMT

My service has been suspended. My credit card company said that public mobile had the wrong expiry date. Which doesn't make sense because it has worked fine for the past 2 years and is not expired. I tried to update the card info and it didn't work. Anyone know how to fix this? Thanks

Re: Suspended Service

LovesToPM — Fri, 24 Jul 2020 03:06:54 GMT

@slapchop73

Here are the instructions to update your card: https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

You may try both updating the card or removing/adding it again.

What type of error did you encounter when you tried to update the card?