topic Re: invalid sim in Get Support

invalid sim

Jim_39 — Wed, 05 Jan 2022 17:31:58 GMT

Just recieved my simcard from public mobile online throught post office, says simcard is invalid,trying to activate, doesnt work , 19 digits were carefully inserted and trippled checked,

dont know whats going on, feeling a bit ripped off.lol

Re: invalid sim

shep22 — Fri, 14 Aug 2020 20:17:37 GMT

@Jim_39 @Hi try clearing your cache reboot your computer and try using chrome ingognito mode you may have to wait 50 minutes if you made to many attempts

Re: invalid sim

geopublic — Fri, 14 Aug 2020 20:18:32 GMT

@Jim_39 If you received that error on your second attempt then you need to wait about an hour between attempts so that the existing session lock clears.

If that error appeared during your first attempt check the number again and if it was correct then hit the ? bottom right corner and submit a ticket to PM for help.

Re: invalid sim

esjliv — Fri, 14 Aug 2020 20:25:56 GMT

@Jim_39 wrote:
Just recieved my simcard from public mobile online throught post office, says simcard is invalid,trying to activate, doesnt work , 19 digits were carefully inserted and trippled checked,
dont know whats going on, feeling a bit ripped off.lol

Hi @Jim_39 ,

Same thing happened to me when I was trying to activate. I was taking too long in the process, i think I was also going back to the previous screen/page. The activation pages do not like this and times you out.

Was your credit card charged? If so, try to create a Self Serve account.

If not charged, wait the hour and try again. I am sure it will go through. 🙂

Welcome!

Re: invalid sim

Jim_39 — Fri, 14 Aug 2020 22:26:58 GMT

i just took it in to a phone store, it worked when they scanned it.

thanks all