topic How long does it usually take for moderator resolution? in Get Support

How long does it usually take for moderator resolution?

grizmel — Wed, 05 Jan 2022 17:31:51 GMT

I put in a "can't receive calls" email to the moderators on Saturday. I have yet to receive a response.

Some calls come through... other callers get a "this number is not in service" message.

Re: How long does it usually take for moderator resolution?

popping — Wed, 22 Jul 2020 01:24:03 GMT

Did you send a private message to moderator directly of using SIMon with a ticket number?

If yes, you should have received a response by now. Did you check the envelop icon at the top right of this page for moderator message?

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
1. Tell SIMon what is the issue (important)
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

Re: How long does it usually take for moderator resolution?

Staliger — Wed, 22 Jul 2020 01:33:00 GMT

@grizmel Create a new ticket. Usually mods reply within 48 hours.

Re: How long does it usually take for moderator resolution?

grizmel — Wed, 22 Jul 2020 01:47:13 GMT

Thanks I followed all those steps, I now have a ticket in my sent box.

Re: How long does it usually take for moderator resolution?

maximum_gato — Wed, 22 Jul 2020 02:37:08 GMT

@grizmel

While you are waiting for a response from the moderator try these three troubleshooting techniques. Its likely #2 or #3 will solve the issue.

Reboot phone.
Toggle airplane mode on/off. (For connection issues.)
Report phone lost/stolen in your account. ( helps reprovision sim card.) Reboot.