topic IMPORTANT ******* in Get Support

IMPORTANT *******

Johnduplisea — Wed, 05 Jan 2022 17:31:46 GMT

Okay so I have the 50$ plan that was scheduled for the 20th at 2am and I didn’t pay it tell the 21st just earlier , Paid in full & my account is still expired ? (Plan expired) & So I check payment history & the 50 was taken but my account still won’t work

Re: IMPORTANT *******

gpixel — Tue, 21 Jul 2020 22:59:11 GMT

@Johnduplisea try enable/disable lost/stolen mode in your self serve account and click the "reactivate" button

contact customer support here if you still can't activate your service

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: IMPORTANT *******

esjliv — Tue, 21 Jul 2020 22:15:03 GMT

@Johnduplisea wrote:
Okay so I have the 50$ plan that was scheduled for the 20th at 2am and I didn’t pay it tell the 21st just earlier , Paid in full & my account is still expired ? (Plan expired) & So I check payment history & the 50 was taken but my account still won’t work

HI@Johnduplisea ,

You have maybe lost connection to the network. Try taking out and reinserting your SIM, then reboot phone.