topic Re: First phone call on public mobile in Get Support

First phone call on public mobile

hjudithdyck — Wed, 05 Jan 2022 17:31:44 GMT

Just registered an account on public mobile. Nothing happens when I want to make my first phone call. How long after registering must I wasn’t to make a phone call?

Re: First phone call on public mobile

Jb456 — Tue, 21 Jul 2020 20:40:55 GMT

Did you port a number or did you select a new number?

What currently works, calls in and out, data, text, MMS?

Make and model of phone?

Welcome to Public Mobile. If you used a referral code for a $10 sign-up bonus that will be applied within 72 hours of activating.

Re: First phone call on public mobile

gpixel — Wed, 22 Jul 2020 06:45:23 GMT

@hjudithdyck you should be able to call out right away

contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: First phone call on public mobile

gblackma — Tue, 21 Jul 2020 20:45:28 GMT

@hjudithdyck looks like you transferred/ ported your number. It can take up to 3 hours to complete if from a cell provider and up to 7 days if its a voip or landline. If its from a cell provider and its been longer than 3 hours. Your port may be stuck. Contact the moderators( PM customer service) and ask them to fix it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Re: First phone call on public mobile

esjliv — Tue, 21 Jul 2020 20:47:05 GMT

@hjudithdyck wrote:
Just registered an account on public mobile. Nothing happens when I want to make my first phone call. How long after registering must I wasn’t to make a phone call?

Hi @hjudithdyck ,

If you ported a phone number it could still be in the porting stage and just not complete yet.

Are you able to log into your Self Serve account?

Did you remove and re-insert your SIM ? Then rebooted your phone?

Re: First phone call on public mobile

hjudithdyck — Tue, 21 Jul 2020 20:57:48 GMT

I can log in to the account I set up. I was asked for and did enter the 15 digit SIM card number. But have not removed and reinserted. I just assumed the SIM card would be activated through the registration process.

hjd

Re: First phone call on public mobile

Jb456 — Tue, 21 Jul 2020 21:01:48 GMT

@hjudithdyck please provide more details. Please answer some of the questions that members asked you. Thanks.

Re: First phone call on public mobile

hjudithdyck — Tue, 21 Jul 2020 21:04:24 GMT

When I turn off my phone and power up again the message that appears on the phone very briefly is “ no SIM card”, so will I have to remove the card and turn it another way to reinsert it and then will I need to reactivate the SIM card?

hjd

Re: First phone call on public mobile

esjliv — Tue, 21 Jul 2020 21:06:19 GMT

@hjudithdyck wrote:
When I turn off my phone and power up again the message that appears on the phone very briefly is “ no SIM card”, so will I have to remove the card and turn it another way to reinsert it and then will I need to reactivate the SIM card?
hjd

Hi @hjudithdyck ,

Are you using a Public Mobile SIM card?

Is your phone unlocked from your previous provider?

Re: First phone call on public mobile

computergeek541 — Wed, 22 Jul 2020 05:59:27 GMT

@gblackma wrote:
@hjudithdyck looks like you transferred/ ported your number. It can take up to 3 hours to complete if from a cell provider and up to 7 days if its a voip or landline. If its from a cell provider and its been longer than 3 hours. Your port may be stuck.

@Jb456 @gblackma @esjliv @gpixel Porting isn't related to the inability to make outgoing phone calls. Also, porting from a landline makes no difference for outgoing calls either.