topic Re: Problem replacing expired card in Get Support

Problem replacing expired card

Parsley — Wed, 05 Jan 2022 17:31:42 GMT

I have a new TD VISA debit replacing my old expired TD VISA debit card.

It won't accept it. I'm entering it accurately to the statements.

Re: Problem replacing expired card

Jb456 — Tue, 21 Jul 2020 18:48:18 GMT

Do you have an apartment or suite?? Leave that section blank.

Re: Problem replacing expired card

Parsley — Tue, 21 Jul 2020 18:52:00 GMT

I do. I used <street number> <street name> rd. Omitting the unit number.

Re: Problem replacing expired card

gpixel — Tue, 21 Jul 2020 18:52:17 GMT

@Parsley try removing your previous card first then re-entering the new card and use your browser in incognito or private mode

Re: Problem replacing expired card

gblackma — Tue, 21 Jul 2020 18:56:17 GMT

@Parsley

When entering your Visa credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Problem replacing expired card

Parsley — Tue, 21 Jul 2020 20:59:22 GMT

I've removed the card and then tried again using incognito. Both did not work.

Re: Problem replacing expired card

gpixel — Tue, 21 Jul 2020 21:05:23 GMT

@Parsley there seems to be something wrong with PM's payment system. contact customer support here

type "can't register credit card"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Problem replacing expired card

Jb456 — Tue, 21 Jul 2020 21:05:35 GMT

@Parsley you'll need moderators assistance.

Two ways to reach them

if you're having trouble opening a ticket with Simon the chat bot follow number two.

2- vis private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437