topic Re: Data add on being used - notification? in Get Support

Data add on being used - notification?

dac13 — Wed, 05 Jan 2022 17:31:39 GMT

I have never run out of my monthly data but I understand that you will be notified if you run close to using it up and then it will stop once used up. Do you still get notified that you are running close to using up your data if you have a Data-Add On? Or does your monthly data get used up and roll into using your Data-Add On automatically without notifying you that this has happened?

Re: Data add on being used - notification?

gblackma — Fri, 14 Aug 2020 12:48:22 GMT

@dac13 it all gets lumped into one bundle. You will only get notified when both plan and addon data is 75% used and again at 95%. Stay safe.

Re: Data add on being used - notification?

Triguy — Fri, 14 Aug 2020 12:48:59 GMT

You receive a text message when you teach 75% and 95% of the data included in your plan. If you try to use something that requires data when you’ve reached your data limit, you will be directed to Self-Serve. Once signed into Self-Serve, you can review your usage and, if you’d like to continue to have access to data, you can purchase a data Add-On here too.

Plan data gets used first then once you have used it up then your data add-on is used.

Re: Data add on being used - notification?

dac13 — Fri, 14 Aug 2020 12:54:37 GMT

Thanks. I wish it didn't lump both monthly data and Add on into one bundle so that I could at least get notified when it was starting to use my Add on without me having to log in and monitor my data usage.

Re: Data add on being used - notification?

gpixel — Fri, 14 Aug 2020 19:28:03 GMT

@dac13 you can set your phones data counter to notify you. make sure you adjust the date to match your renewal date and then use it as a guide for your plan data. you can also adjust the limit on your device so you don't go over the included data in your plan. unless it's an iPhone. I'm not sure if iPhone has the option to limit data